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A
Alan Yang
Participant
June 2, 2021
Question

Crashed during editing, Help me!

  • June 2, 2021
  • 1 reply
  • 534 views

After a long day spending on editing a pdf, the Acrobat suddenly crashed and exited itself. 

When I reopenned the software, there's nothing left. The notes, highlights etc. all kind of things just went away. I wish to know if there's any possibility to restore my file?  where can i find the temporary file saved on the Macbook pro?  

I have the crash reports.

Thanks a lot for your kind help!!

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 3, 2021

Hi Alan

 

Hope you are doing well and sorry for the trouble. As described Acrobat suddenly crashed and exited itself and all the highlights are gone.

 

Have you saved the PDF on Adobe Document Cloud? If yes, please login to Document Cloud https://documentcloud.adobe.com/link/home/ with your Adobe ID and password and check for the document under the Documents tab.

 

Adobe Acrobat automatically save the changes to the document in the temporary file if you have the settings enabled. Go to Adobe Acrobat (Mac) > Preferences > Documents Under save settings Check 'Automatically save document changes to the temporary file' as shown below:

 

 

 

 

 

 

 

 

 

 

 

You may also checkout the similar discussion https://answers.acrobatusers.com/recover-file-mac-q236943.aspx and see if that helps.

 

Regards

Amal

 

 

 

 

A
Alan YangAuthor
Participant
June 3, 2021

Not logged on the Adobe Document Cloud this time...

"Adobe Acrobat automatically save the changes to the document in the temporary file if you have the settings enabled. Go to Adobe Acrobat (Mac) > Preferences > Documents Under save settings Check 'Automatically save document changes to the temporary file' as shown below"

Yep, I have seen the setting but still get no idea where I can find those temporary files on the laptop. The Setting was enabled during editting yesterday.

 

Again, thanks a lot for your reply.

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 4, 2021

Hi there

 

I am sorry for the delay in response.

 

In the terminal window just type a command open /tmp in order to open the temp folder. Wait for a while until the command is being processed, after completion, the Mac temp folder will be opened. Mac will store all the temp files related to all the applications in this location.

 

Hope it will help

 

Regards

Amal

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