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defaultcztz7sy4d0ko
Participating Frequently
January 7, 2021
Question

Created Date Overwritten on Save - Adobe Acrobat DC Pro - Mac

  • January 7, 2021
  • 3 replies
  • 1691 views

When I save some PDF files (typically dynamic XML PDF files) using Acrobat Pro DC (2020.013.20074) on Mac OS 11.1, the created date is overwitten with the date/time that the save occurs. This has severe determinental effects with out cloud document management system (which only uploads when it notes a change between the modified date and created date).

 

I have spent hours on the phone with Adobe support, and eventually, talked to somebody that understood the problem and opened a bug report (Bug ID : ADC-4317807) two months ago.

 

(1) Does anybody know how to solve this problem?

(2) Does anybody know how to look up this bug report to see if Adobe is working on it?

 

    This topic has been closed for replies.

    3 replies

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    defaultcztz7sy4d0koAuthor
    Participating Frequently
    May 22, 2024

    It is overwhelming clear that Adobe does not care at all about this bug. It has been over 3 years. As I understand it, they simply don't care since it likley only affects a small amount of users (i.e., those that actually use dynamic XML based PDF files and actually care about created and modified dates in metadata being accurate).

     

    What kills me is that this bug seems like a fundamental programming error? Why doesn't Adobe care about fixing a fundamental programming error like this?

      D
      defaultcztz7sy4d0koAuthor
      Participating Frequently
      January 26, 2024

      Over 3 years later, Adobe has still not resolved this issue. I have spoken with inept Adobe customer support folks for hours on multiple different occasions over the years but no real progress has been made.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      January 26, 2024

      Hi @defaultcztz7sy4d0ko

       

      Please update the application to the new version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.
       
      Also try to repair the installation from the help menu (Win Only) and see if that works.
       
      Please try to reset the Acrobat preferences as described here https://adobe.ly/47Sa6Jk and see if that helps.

       

      ~Amal

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      defaultcztz7sy4d0koAuthor
      Participating Frequently
      January 26, 2024

      I installed on a fresh machine yesterday. It is the latest version with no changes to preferences.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      January 8, 2021

      Hi there

       

      Hope you are doing well and sorry for the trouble. As described, the created date is overwritten with the date/time that the save occurs. 

       

      I have checked the status on the bug reported with the ID ADC-4317807, our engineering team is working on it to find the fix. We will share the update as soon as we will hear anything from the engineering team.

       

      Thanks for your time and patience

       

      Regards

      Amal

      D
      defaultcztz7sy4d0koAuthor
      Participating Frequently
      February 9, 2021

      Amal,

       

      Is this ever getting fixed? I don't see it listed on https://helpx.adobe.com/acrobat/kb/known-issues-acrobat-dc-reader.html. 

       

      Thanks,

      Matt

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      February 11, 2021

      Hi there

       

      We are sorry for the trouble. The issue is already reported to our engineering team and they are working on it to find the fix. We dont have a fixed time line for it as of now. We will share the update once we get any news from the engineering team.

       

      Regards

      Amal

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