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J
jsory123
Participant
October 3, 2018
質問

Credential Selected Invalid

  • October 3, 2018
  • 返信数 3.
  • 7672 ビュー

I am using my CAC to digitally sign documents  on my MAC book pro all of a sudden they start popping up an error message stating "the credential selected for signing is invalid" which have have used in the past. I have restored the computer downloaded the new adobe and still not working please help.

このトピックへの返信は締め切られました。

返信数 3

U
usermac
Inspiring
June 12, 2020

The problem has arisen again with Acrobat DC Pro (Continuous Track) 2020.009.20067 on macOS 10.12.6 (16G2136) Sierra.

 

U
usermac
Inspiring
June 13, 2020

This is really frustrating. Uninstalling Acrobat with the Acrobat Uninstaller does not fix the issue. Even when installing then older Adobe Acrobat versions that worked before. Really, really shocking. THIS BREAKS OUR PRODUCTIVITY WORKFLOW!!!

 

Amazingly, installing Acrobat Reader 2020.009.20063 works with such certificate digital signature. But no Adobe Acrobat version works now as said, including newest one and older ones. Only the Reader works.

 

Please, please, please, fix this serious bug and please, please, please, make sure, test and double check that the certificate digital signature always works before releasing any new Acrobat version, upgrade, update or build, both optional and planned update. THIS SERIOUS BUG HAS ARISEN AGAIN AND YOU FIXED IT AS DESCRIBED ABOVE, BUT NOW HAS ARISEN AGAIN. Thanks!

U
usermac
Inspiring
July 28, 2020

The problem remains with Acrobat DC Pro (Continuous Track) 2020.009.20074 on macOS 10.12.6 (16G2136) Sierra.

A
Anonymous
December 18, 2019

I still have the same problem, and the problem occurs when using certificate in Keychain, but when i create a digital sign and save it as a file in the system, there is no issue. 

Coming to the use of certificate & key from the keychain, had tried, giving permission to all the keys, deleted all and recreated and its the same. 

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
November 20, 2018

Hi jsory123,

As per the issue description mentioned above, you are getting Credential Selected Invalid error when trying to sign a pdf using CAC, is that correct?

Could you try updating the smart card driver as suggested in the following forum thread and check if that helps:

10.11.6 CAC signing not working with 11.0.17 Acrobat

Also, try the steps suggested in the following forum thread at post#3:

Re: Digital Signature on Adobe Acrobat Reader DC

Also, let us know the application you are using to sign the pdf - Adobe Reade or Adobe Acrobat

What is the dot version of the application and Mac OS you have on the machine?  To check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

M
Manuel J. Cobo
Participant
October 25, 2019

Hello,

 

I'm having the same problem that user jsory123, but now with OSx 10.15 Catalina and with Adobe Acrobat Pro DC 2019.021.20049.

 

I just tried the links provided above, but it does not work.

 

Please, could you help me to solve this issue?

 

Thank you!

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