DC Keeps Freezing on Mac 10.14.6

Question

This is beyond frustrating. I am paying for Acrobat and I can't use it.

I cannot open up PDF files anymore. The colored wheel just keep spinning.

I tried all the recommendations on cleaning out the preferences, uninstalling, reinstalling. NOTHING WORKS.

I have the error log, but not sure if there is secure info in there. Please help.

Amal. · Answer

Hi Heatherr

Thanks for reaching out. As described above, Acrobat DC is freezing on Mac 10.14.6, correct?

What is the version of the application? To check the version please use the link - https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Check for any pending updates and try updating the application.Go to Help > Check for Updates and see if that works for you. To know more about the latest version available please use the link - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

If it still doesn't work,

Remove the application using the Adobe Acrobat Cleaner Tool - https://labs.adobe.com/downloads/acrobatcleaner.html
Restart the computer
Install the application using the link - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let us know how that goes

Regards

Amal

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