Deactivate Acrobat XI

[cdimacali]

I trying to deactivate my software so I can install it on my new computer.  I tried looking under Help>Deactivate but I dopn't have that entry in my help menu. I tried clicking on Product Registration but that opens a browser with a 404 error (These are uncharted waters) page.  would I be able to install this on my new computer without deactivating it first?

[Ned Murphy]

You are allowed to have two activated installations, so you should be able to install and activate on a second machine without having to deactivate the first.

[Kimberly35144767zcel]

Can you tell me how to find out what computers are registered to my license. I am trying to install on a new machine and its telling me the serial number is at its max allowable. I am only aware of one comuputer that this should be on, so adding my second should not be a problem. 

[Bani Verma]

Moving to Installing, Updating, & Subscribing to Acrobat​

[ravinderg62643219 · Accepted solution]

Hi cdimacali​

Help deactivate option is not available if you are using a volume serial key. To deactivate Acrobat from this machine please uninstall Acrobat that should deactivate the license.

Regards

Ravi

[cdimacali]

Thank you to all that responded.

I was able to uninstall from the old machine and install on the new one.