Deactivate Acrobat XI

Forum|Forum|7 years ago
February 16, 2018
3 replies
13302 views

I trying to deactivate my software so I can install it on my new computer. I tried looking under Help>Deactivate but I dopn't have that entry in my help menu. I tried clicking on Product Registration but that opens a browser with a 404 error (These are uncharted waters) page. would I be able to install this on my new computer without deactivating it first?

Install update and subscribe to Acrobat

Correct answer ravinderg62643219

Hi cdimacali

Help deactivate option is not available if you are using a volume serial key. To deactivate Acrobat from this machine please uninstall Acrobat that should deactivate the license.

Regards

Ravi

R

ravinderg62643219Correct answer

Adobe Employee

Hi cdimacali

Help deactivate option is not available if you are using a volume serial key. To deactivate Acrobat from this machine please uninstall Acrobat that should deactivate the license.

Regards

Ravi

C

cdimacaliAuthor

New Participant

Thank you to all that responded.

I was able to uninstall from the old machine and install on the new one.

Bani Verma

Community Manager

Moving to Installing, Updating, & Subscribing to Acrobat

Ned Murphy

Brainiac

You are allowed to have two activated installations, so you should be able to install and activate on a second machine without having to deactivate the first.

K

Kimberly35144767zcel

New Participant

Can you tell me how to find out what computers are registered to my license. I am trying to install on a new machine and its telling me the serial number is at its max allowable. I am only aware of one comuputer that this should be on, so adding my second should not be a problem.

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