Deactivate/Reactivate Acrobat X Pro

Forum|Forum|8 years ago
April 25, 2017
2 replies
8273 views

I have a new laptop and need to deactivate and reinstall Acrobat X Pro to move it over. It never let me register the product and even now says "Could not register your product at this time. Try again later." I do not have the serial anywhere. I need help to get this moved over please.

Install update and subscribe to Acrobat

S

steve16B7

Participant

When trying to deactivate Adobe Acrobat X Pro I get the message "Please connect to the Internet, then press Continue"

After pressing continue the same message appears. I am connected to the internet through no VPN or Proxy.

I have my serial number. Any suggestions?

kglad

Community Expert

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos? if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

kglad

Community Expert

first secure your serial number:

windows: http://www.belarc.com/free_download.html

mac: https://mac-product-key-finder.com/

once you've secured that you can deactivate (help>deactivate) from the old computer and then uninstall it.

then install acrobat x pro using the installation file(s) and activate with your serial number.

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