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This is a problem that others appear to have experienced, but all the suggested fixes do not work. The AI help facility is also unable to provide any positive assistance.
I have previously purchased a stand alone version of Adobe Acrobat X. I have always had it installed on two computers. One of the computers had a Microsoft related issue and Windows 11 had to be reset. The Adobe software was not deactivated before the computer reset was undertaken. I have reinstalled Acrobat on the one computer and when I try to activate the licence, it tells me that it is already installed on two computers and I need to deactivate one of the computers. Problem is that I cannot deactivate the software as the reinstalled version does not allow this to happen and all the help solutions do not address this issue I am having. I dont seem to to be able to connect Adobe directly anymore, so I am stymied as to how I am going to deactivate the software. Hopefully someone will have a solution handy.
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Unfortunately, if it doesn't appear here (https://account.adobe.com/activated-devices) there's nothing you can do about it.