Deaktivieren von Acrobat 12.0, Seriennummer Version

[scarlett_elisabl74614004]

Guten Tag, mein Name ist Scarlett.

Ich kann nicht Adobe Acrobat Pro, den ich als Seriennummer Version benutze (kein Abo), von der Partition abmelden, die ich löschen und formatieren muss.

Ich habe erfolglos alle Empfehlungen zu diesem Thema ausprobiert. Auch eine Deinstallation von Adobe schlug fehl und auch Kundensupport mir nicht direkt bei dieser älteren Version Acrobat 12.0 helfen könnte (kein Server mehr vorhanden) . Könnte mir jemand von Euch helfen? Vielen dank und Grüße - Scsrlett

[try67]

There is no such version as "Acrobat 12". What does it say when you look under Help - About Adobe Acrobat?

[Amal.]

Hi Elisabl,

Apologies for the inconvenience caused, as you are looking to remove the application from the system, you may try removing it with Adobe Cleaner Tool using the link- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

• For Windows, scroll down and select the Adobe Reader and Acrobat cleaner tool for the non-DC version.
  
  
  
  
• For Mac, scroll down and follow the Mac user interface workflow.
  
  
  
  

Let us know if this works for you.

Regards,

Amal

[scarlett_elisabl74614004]

Thank you. But "removing" does not mean "disabling", or? It means, after removing I have to reinstall the previous version, to activate it and, at least, to deactivate? Regards  Scarlett

[Amal.]

Hi Elisabel,

To Log off, launch Acrobat and wait for a minute and then go to help menu, you will find the option to log off from the application.

Regards,

Amal

[scarlett_elisabl74614004]

I have already tried to do it, but it did not function. I have tried all options being proposed from Adobe, still without any result. It seems, an update of Acrobat has damaged it making it not able either for deactivation or reinstallation. This program seems to be simple corrupt.

Regards - Scarlett

[Amal.]

By checking into your account, we see that you have the product registered with your Adobe ID. So once you format the hard drive you can simply reinstall the application by logging into the Adobe account, for more information, you may follow the link - Find your serial number

For better understanding we need some more information:

• Once you try to deactivate from the help menu do you get any error message?
• Could you please share a small video clip of the issue when you try to deactivate from the help menu?

Waiting for your reply

Regards,

Amal

[scarlett_elisabl74614004]

My problem has been definitely solved. J have uninstalled Acrobat DC using Iobit-Uninstaller, then reinstalled, activated and deactivated and definitely uninstalled the program. Now, J have a free account (1 of 2), which will be used on new machine. Many thanks for your help. Regards - Scarlett