Dec 2023 Acrobat DC Pro Freezing for multiple users

I had a chance to look into why the 10 user are freezing with adobe Acrobat Pro with the county. 

I suspect the root cause to be Adobe Creative Cloud which has a package called "Adobe Creative Cloud  Files"

If you attempt to remove Adobe Creative Cloud from the computer and it fails due to product requires Adobe Creative Cloud. It likely the Adobe Creative Coud Files.

I logged in the computer locally as Administrator. (due to security)

Uninstalled all Adobe Product, the Creative Cloud should fail.

download Adobe Acrobat Pro cleaner and Adobe Creative Cloud remover.

with all adobe product removed I ran the Adobe Acrobat Cleaner first.

Then ran Adobe Creative Cloud Remover

Checked Installed App to see the Adobe Creative Cloud is removed.

Restarted computer logged back in as Local Administroar

I went to Adobe.com and clicked login at top right

I had my user log in to the site.

Note* all my users have a subscription to Adobe Creative Cloud

I then clicked on Adobe Acrobat (Pro) to install

Went through the install process which installed Adobe Creative Cloud then Adobe aCrobat Pro.

Once it looks to be done give a minute or two to allow any kind of back ground configuration.

Retarted the computer and had user log in and test.

I had a light user whose computer was freezing on simple open and close.

I had a medium user who scrolls large multiple pages and it would freeze up

I had a heavy user who worked with large PDF and needed to be able to edit, it would freeze up during editing.

I suspect Adobe Creative Cloud Files which has been discontnued was the reason it was freezing up. It is a cloud storage space simmilar to Onedrive and google drive.

This is my priliminary evaluation as the issue was very intermittant and I am giving my three user a few days to verify it is resolved.

I am so glad it's not just me! I have used Adobe forever and this is the first time I have had any issues. I have removed and re-installed, I've gone through all of the recommended corrections and NOTHING works! Hopefull Adobe gets their act together and gets this fixed. It's extremely frustrating trying to get work done and the program stops working. 

It is happening for my users with Adobe Standard DC, users with Reader are not having any issue. Fully patched laptops with the latest Adobe version too. I have a ticket opened.

i reached out last week to support and was told to remove and reinstall , i tried this for one user and they say so far its been good.  i'm going to wait a little longer before i do this for all as the install of adobe is slooowww

Hello
I also have the issue, win 10 / w11 , adobe dc pro 32/64 bits. At least 25-30 users impacted since last week.
So far no luck with update, lets wait a bit for an official statement / update on this manner

I would like to Reply on this as well.
I am the senior systems engineer for the company I work for and I have had multiple users at multiple locations having this same issue. 

Between them, they are running Windows 10 22H2 and Windows 11 23H2. 
They are running the most current version of Acrobat Pro 2023.006.20380 64 Bit

I have personally experience this issue this morning just trying to close a document that I opened.
It hung for about 5-10 seconds and then closed. 

Most users are reporting continuation of the 5-10 seconds of opening or closing PDF Files. 
These users have divers OS, locations and job functions. 

I am all eyes on this issue if an Adobe Engineer could direct me on what I can do to assist. 

Have you done anything that has fixed this for you? my users are having the same exact issue. 

Maybe you could start with posting your current version number of Acrobat and your OS and exact version. That could help to identify the issue, if the issue is related to the version. You could also try to reset the preferences for the users concerned.

My systems do not experience hangs or freezes, even that I had in the past a bad behaving machine. A screen driver update solved that.