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Franz5C6B
Participating Frequently
February 19, 2021
Question

Default Email Application in Adobe Acrobat DC

  • February 19, 2021
  • 2 replies
  • 13191 views

Until recently I would click the email buttin in the top right part of the programme and it would open my default Email programme - Chaos Intellect.

 

It appears that this was changed to Microsoft Outlook in a recent update and I can't work out how to change this.  I can't seem to replace Outllok with Chaos Intellect.

 

Can anyvbody help please.

 

Thanks,

 

Franz

2 replies

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
February 19, 2021

You must perform the change of default email client in MS Windows.

 

If you already have it as default email client in windows try by clicking on HELP --->> Repair Installation.

 

Or uninstall Acrobat and run the Cleaner and Repair tool before re-installing.

 

If that doesn't work see what happens if you create a new user profile in that same computer and run Acribat from that account.

 

If this works, then it may be possible that a cache folder needs to be cleaned or reset in the current user account.

F
Franz5C6BAuthor
Participating Frequently
February 19, 2021

Thanks for the suggestions.

 

How do I perform the change of default email client in Windows?

 

I've already checked the basics and Intellect is my default email client - just not for Acrobat Reader DC.

F
Franz5C6BAuthor
Participating Frequently
February 22, 2021

Yes it appears as default but there is a step that most people seem to miss.

 

The  step that I would suggest is to Go to the folder where you save all of your emails.

 

Right-click on any one of them and select from the context menu "Open with". You should see another context menu will open up and Intellect should be listed there.

 

Do not just click on the  Intellect selection. Instead, click on "Choose another app".

 

This step is important because it will open a dialogue window with the same list of programs that you saw in the other context menu previously, but in addition, it has a checkbox "Always use this app to open.pdf files".

 

This step for some reason is never stressed to the users.

 

Select  Intellect from list, then tick that checkbox before you click on the "OK" button.

 

Not ticking this checkbox may revert the email client to MS Outlook or, as Windows Mail as explained in the link that Mike posted.

 

Pretty much the correct procedure is in the link that Mike provided for you.

 

Just don't forget to use this additional tip "Always use this app..." and see if it helps.

 

 


Thanks for this information.

 

Using your suggestion I get to selecting Intellect as my default app but the only checkbox on the page refers to "always use this app to open .msg files". (as per the attached screenshot)

 

There is no checkbox for .pdf files. What am I missing here?

M
Mike Bro
Legend
February 19, 2021

Hello,

 

Take a look at the link below........

https://www.youtube.com/watch?v=5Pw7JHNLy1Y

 

Regards,

Mike

F
Franz5C6BAuthor
Participating Frequently
February 19, 2021

Hi Mike,

 

Thanks for the link.  I have already tried this but it has to be a specific email address.

 

Before the update the default email application was not specified as Outlook and Adobe would direct to my default email client (Intellect) and not a specific email address.

 

What I'm trying to achieve is not have Outlook directly listed as the default email programme.  It always used to work till recently and I assume that Adobe made some changes in one of their updates.

 

Cheers,

 

Franz

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