Default Zoom

[TuUyen0101]

Hello,

I've set the default zoom setting to 100% which has been working fine until today for some reason.

I've read up on all of the posts to verify that I have the correct settings, which it appears I have. However, when I reopen the document it resets to a larger page size at various zoom levels.

I've checked for latest software updates and there isn't none so I assume I have the most current version.

Please help. Thank you.

[Harsh Vardhan Pareek]

Hi @TuUyen0101,

Hope you are doing well.

As per the issue description that even setting the page display preference to 100% but it reset to some larger size. As we have tried to reproduce the issue at our end but it working fine. Would you mind sharing few details to understand the issue better?

1. OS name and version?

2. Application version?

3. Is it happening with a particular PDF or with all PDFs?

Follow these troubleshooting steps below:

1. Reset the preferences to default, here is a help document to refer: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

2. Restart the computer.

3. Then set the page display to 100% from preferences. 

Let us know if that helps.

Thanks,

Harsh

[TuUyen0101]

Hi Harsh,

I'm currently using Adobe Acrobat Standard DC (2015). I just switched to Adobe Acrobat Reader DC and it seems to work better. Not sure what the difference between the 2 versions but I appear to have both. Thank you.

[TuUyen0101]

Nevermind. I need to use the Reader version. I will attempt to reset using your instructions when I'm able to. Thank you.

[Harsh Vardhan Pareek]

Hi @TuUyen0101 

Sorry for the delayed response. Here are two help documents to get clarity on standard DC and Reader DC: 
https://helpx.adobe.com/reader/faq.html

https://www.adobe.com/acrobat/pricing/compare-versions.html

Let us know if you need any more information, we are here to help.

Thanks,

Harsh