Desktop Acrobat XI Stopped Working. Don't I own the license?

New Here ,
Aug 05, 2022 Aug 05, 2022

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In 2016 I purchased and installed the desktop version of Acrobat XI. Always worked perfectly. Just recently it started giving me an error message and directing me to use Acrobat DC (also installed on my computer). When I try to complete the same task in Acrobat DC (free version) I am presented with a sales page from Adobe inviting me to sign up for a monthly subscription. I thought I owned the desktop license for Acrobat XI forever. I understand that Adobe ends their "support" after five years, but in this case it appears my desktop version of Acrobat XI has been disabled/deactivated. How can I continue using my desktop version of Acrobat XI? Yes I am aware of Adobe's many warnings about the risk of using "unsupported" software. I will take the risk. I want to continue using this software because I paid for the desktop version.

Error: A newer version of Acrobat is installed on your machine. You must use Acrobat DC to complete this operation.

Adobe Acrobat Error Message2.jpg.png

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Cancel subscription , Create PDFs , Edit and convert PDFs , General troubleshooting , Install update and subscribe to Acrobat , Standards and accessibility

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Adobe Community Professional ,
Aug 05, 2022 Aug 05, 2022

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Did you install Reader or Acrobat DC? If so, you can't do that. Remove that application, run the Acrobat Cleaner Tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html), then reinstall Acrobat XI.

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LEGEND ,
Aug 06, 2022 Aug 06, 2022

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Adobe never supported different versions of Acrobat and Acrobat Reader, or two versions of Acrobat.(And now they don't even support Acrobat and Reader together at all). You can't pick and choose: if you want Acrobat XI, you need to completely get rid of Acrobat DC and Acrobat Reader DC. And this may be tricky, but the cleaner tool may work.

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