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Angelic_Meadow8572
Participant
November 13, 2024
Question

Despite having existing plan application still wants me to subscribe

  • November 13, 2024
  • 1 reply
  • 306 views

I have an existing Adobe Acrobat Pro plan that is billed monthly in USD.  Despite the plan being valid and paid up to date my application keeps asking me to subscribe.  If I click subscribe it will give me a Rand price (I'm based in South Africa) but then if I try complete purchase of new plan it will halt the process with "This purchase is not supported" as it says I already own Acrobat Pro.

 

The application however is not allowing me to do a number of functions as it doesn't recognise the subscription.

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1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
December 29, 2024

Hello Angelic_Meadow8572,

I hope you're doing well. We apologize for the delayed response and trouble.

Are you still experiencing the issue?

Please ensure you are logged in with the Adobe ID (email) associated with your Acrobat Pro license, as the email address you used to log into the Community indicates an active subscription.

Try signing out of the Acrobat app, restarting both the app and your device, and then signing back in with your Adobe ID to activate the license.

If the issue persists, you can refer to this article for further assistance: Troubleshoot Activation Issues.

I hope this helps! Feel free to reach out if you need further assistance.

Thank you,
Anand Sri

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