Device Activation limit reached

Community Beginner ,
Jun 15, 2022 Jun 15, 2022

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On my worklaptop i have a licence for Adobe acrobat pro. I'm activeted this in the application bij loggin in.

But everey time i open Adobe Acrobat pro i get a popup telling me i have reached my device activation limit. I only use it on my laptop. When i go te the site ofe Adobe i can see my laptop and also Edge/windows is a session (see attachmend). How can i solve this problem? When i end all sessions the Edge/Windows stay's active instead of mij laptop. For security reasons my Citrix session and laptopnumber arend't in this picture, but they are also under the OnePlus activationactivation limit.JPG

 

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General troubleshooting

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correct answers 1 Correct answer

Adobe Community Professional , Jun 15, 2022 Jun 15, 2022

Deactivate all devices in this list, then reactivate your laptop.

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Adobe Community Professional ,
Jun 15, 2022 Jun 15, 2022

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Deactivate all devices in this list, then reactivate your laptop.

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Adobe Employee ,
Jun 15, 2022 Jun 15, 2022

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Hi Paula,

 

Thank you for reaching out.

 

Adding to the above suggestion.

If you still experience the issue, please contact the phone support team. They might help you with the activation limit issue.

You may contact them via the number provided for your region on the following help page: https://helpx.adobe.com/contact/phone.html.

 

Thanks,

Meenakshi

 

 

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Community Beginner ,
Jun 15, 2022 Jun 15, 2022

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indeed, when i deactivate all, they come back 😞

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Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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Thank you topic can be closed

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