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Device Limit Reached (Acrobat)

New Here ,
Dec 11, 2022 Dec 11, 2022

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Keep getting this prompt and tried chatting with the adobe rep but didn't get very far.

Signed out of creative cloud and back in. The device on the right (Ash_RB15) is the same device I am using. I keep singing out of it to get the same prompt the next day when I use any adobe app. Quite frustrating and I would hate to do a uninstall and install of all the apps.

Any other solutions? For now I have deactivate the other PC too (the XPS) and see if that helps.

 

sereniteai12061547_0-1670828221872.png

 

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Adobe Employee ,
Dec 12, 2022 Dec 12, 2022

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Hi there, 

We are here to help you.

Firstly, can you please sign out of both devices and then try?

If that does not help, try the steps shared in this link for help:https://helpx.adobe.com/in/creative-cloud/kb/activation-limit-reached-creative-cloud.html

 

Do let us know the outcome. 

 

Regards 

Kanika 

 

 

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New Here ,
Dec 14, 2022 Dec 14, 2022

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So far it hasn't popped up again but it seems to do so after a week or so. I still think it is an issue as I can't combine 2 pdf files for example as it comes with the error below.

sereniteai12061547_0-1671087520348.png

 

On my account I can see only one device activated. So perhaps deactivating the second device helped. But I really would like to fix the above error somehow.

sereniteai12061547_1-1671087552381.png

 

 

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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LATEST

@sereniteai12061547 

 

reset the cc desktop app:

make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


 

if that fails, go to your account and deactivate all devices listed (even if it's just one).  then sign into your cc desktop app with the problematic acrobat.

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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Log-in to your online account to deactivate unused devices.   You may activate on up to 2 devices concurrently.

https://account.adobe.com/plans

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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