Skip to main content
I
Ian5D8D
Participant
March 12, 2021
Answered

Dialog box that appears after clicking "Apply" for a redaction is blank

  • March 12, 2021
  • 2 replies
  • 4936 views

Hi Adobe Support Community,

 

When I try to apply redactions in Acrobat, a blank dialog appears with no option to confirm the redaction. Screenshot attached. A few notes:

  • The problem is reminiscent of the blank "Save As" dialog that appears if the "General > Show online storage when saving files" option is enabled (as it is by default). However, the recommended workaround of disabling that option does not seem to help in this case.
  • I can exit from the blank dialog by pressing "Escape", but pressing "Enter" does nothing.
  • This is not about the file I'm trying to redact being locked or signed. It's neither. As can be seen in the screenshot, this happens with the "Welcome to Document Cloud" example PDF that ships with Acrobat, and indeed with any PDF.
  • I've tried uninstalling and reinstalling Acrobat, to no avail.

 

I'm using Acrobat Pro DC version 2021.001.20135 on Mac OS X Big Sur version 11.2.3, on an Intel-based Mac Pro from 2019.

 

Help would be appreciated as this is a breaking issue for me, with direct financial penalties (I can't submit unredacted credit card statements as evidence for reimbursements...)

    This topic has been closed for replies.
    Correct answer try67

    - Try running a Repair Installation from the Help menu.

    - You can apply redactions manually by running this script, from the JS Console or a menu item:

    this.applyRedactions();

    2 replies

    E
    Elizabeth29217327godv
    Participant
    May 15, 2023

    Hi, this worked for me. Go to Edit, Preferences and then find Security (Enhanced) down the left hand side. Uncheck 'Enable Protected Mode at Startup' at the top and then close Adobe. When you go back in the blank boxes should work again.

    try67
    Community Expert
    try67Community ExpertCorrect answer
    Community Expert
    March 12, 2021

    - Try running a Repair Installation from the Help menu.

    - You can apply redactions manually by running this script, from the JS Console or a menu item:

    this.applyRedactions();

      I
      Ian5D8DAuthor
      Participant
      March 12, 2021

      Thanks. For the record, there isn't any "Repair Installation" option in the Help menu in my version of Acrobat. However, enabling the JavaScript console and then calling this.applyRedactions() worked.

      ronaldw12560536
      ronaldw12560536
      Participant
      August 20, 2021

      Hello, I also have the same problem, Do you already have a solution? Thanx ahead.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices