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Dialog box that appears after clicking "Apply" for a redaction is blank

New Here ,
Mar 11, 2021 Mar 11, 2021

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Hi Adobe Support Community,

 

When I try to apply redactions in Acrobat, a blank dialog appears with no option to confirm the redaction. Screenshot attached. A few notes:

  • The problem is reminiscent of the blank "Save As" dialog that appears if the "General > Show online storage when saving files" option is enabled (as it is by default). However, the recommended workaround of disabling that option does not seem to help in this case.
  • I can exit from the blank dialog by pressing "Escape", but pressing "Enter" does nothing.
  • This is not about the file I'm trying to redact being locked or signed. It's neither. As can be seen in the screenshot, this happens with the "Welcome to Document Cloud" example PDF that ships with Acrobat, and indeed with any PDF.
  • I've tried uninstalling and reinstalling Acrobat, to no avail.

 

I'm using Acrobat Pro DC version 2021.001.20135 on Mac OS X Big Sur version 11.2.3, on an Intel-based Mac Pro from 2019.

 

Help would be appreciated as this is a breaking issue for me, with direct financial penalties (I can't submit unredacted credit card statements as evidence for reimbursements...)

TOPICS
Comment review and collaborate PDF, Crash or freeze, Edit and convert PDFs, How to

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correct answers 1 Correct answer

Adobe Community Professional , Mar 12, 2021 Mar 12, 2021
- Try running a Repair Installation from the Help menu. - You can apply redactions manually by running this script, from the JS Console or a menu item: this.applyRedactions();

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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- Try running a Repair Installation from the Help menu.

- You can apply redactions manually by running this script, from the JS Console or a menu item:

this.applyRedactions();

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New Here ,
Mar 12, 2021 Mar 12, 2021

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Thanks. For the record, there isn't any "Repair Installation" option in the Help menu in my version of Acrobat. However, enabling the JavaScript console and then calling this.applyRedactions() worked.

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New Here ,
Aug 20, 2021 Aug 20, 2021

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Hello, I also have the same problem, Do you already have a solution? Thanx ahead.

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