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Question

Digital signature creation causes all checkboxes to be filled

Forum|Forum|1 year ago
October 4, 2024
3 replies
14327 views

I'd really appreciate your help with a question I can't find the answer to after hours of Googling. 🙂

I sell medical fillable forms created with Acrobat Pro (NOT Acrobat Sign). One of my forms has two sections that require entries and signatures by two different people, the patient and the healhcare provider. I set the digital signature signed setting so that when each creates the digital signature, the fields in their part of the form are read-only.

I thought that setting would only restrict the each person from making changes to the other person's part of the form. Instead, creating their digital signature causes ALL of the checkboxes in BOTH sections to be filled (on all platforms and devices).

Is that the expected behavior? If so, is there a different setting to restrict changes to the respective sections while still showing their checkbox selections? Thanks so much for your help!

This topic has been closed for replies.

Thom Parker

Community Expert

This is aberant behavior. But I doubt that Acrobat is doing it by itself. Are there any other scripts on the form?

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

athena8888Author

Known Participant

No, only the built-in digital signature scripts. I've had trouble with custom javascript in the past so now I'm very careful to only use the Adobe built-in scripts.

Thom Parker

Community Expert

@Thom Parker The reason I didn't start with the checkbox appearance is that it isn't my primary concern. The main issue I'm trying to resolve is why my forms are turning all the checkboxes and radio buttons solid (selected) when the digital signature is created. I'm still waiting to hear back from @shaktikeshri from Adobe or anyone who can help find the reason so I can fix it ASAP for my customers.

@athena8888 , As I explained in an earlier post. The check boxes and radio buttons are not being selected on signing. They are not checked. Since the fill color is the same as the text color it looks like it's checked, but it's not.

Do you understand that the check boxes are not checked at all? they only look that way.

This is important, because we already solved your problem.

The very brain dead, simple solution to your issue is to change the fill color so that it is different from the text color. There, Problem solved.

If you want help with your forms, I offer consulting services at the PDFScripting web site.

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

PDF Automation Station

Community Expert

Only the fields you select in the Signed tab of the digital signature field should become read-only after that signature is signed.

athena8888Author

Known Participant

Yes, that was my intention. But does "read-only" mean that ALL of those checkboxes and radio buttons in that section are filled in, not just the ones the person selected on the form? I've attached screenshots of the two signature fields properties showing the sign settings.

PDF Automation Station

Community Expert

Read-only does not mean filled in. It means they are no longer interactive. You selected "All fields EXCEPT these". Did you mean to do that?

athena8888Author

Known Participant

Correction! It only causes the checkboxes in THEIR section to be filled in. But that's still not what I need the form to do.

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