Skip to main content
Participant
June 26, 2021
Beantwortet

Digital signature - mising information on siganture properties

  • June 26, 2021
  • 2 Antworten
  • 2927 Ansichten

Hi,

Recently I upgrade to Acrobat Pro 2020 and I have noticed that under option "Show Signer's Certificate" there are missing information about certificate. Acrobat Pro 2017 shows certificate's info corectly but Acrobat Pro 2020 does not. Missing info is company name or holder of digital signature. Is there any way how to set it up to show this info corectly?

 

Thaks in advance.

Alen Corovic

Dieses Thema wurde für Antworten geschlossen.
Beste Antwort von ALEN0D4C

Please have a look at the subject distinguished name of your certificate:

 

Thus, the word "Identification" simply is the organization unit entry of your distinguished name while "HRVATSKA KOMORA INŽENJERA GRAĐEVINARSTVA" is the organization entry. Apparently Adobe changed the priority of distinguished name components to show, formerly the organization entry had a higher priority, now the organization unit entry. 

 

So, you've always had missing information in that dialog because your distinguished name has too many components for it, and only the selection of which components are displayed and which are not has chnged.

 


Hi MikelKlink,

 

I see You are very advanced user and your solution is very interesting. I am tempted to try it but I am not so advanced user even your tutorial seems prety simple. In addition to the Adobe Support Comumunitiy, I also contacted Adobe Care Help Support. At the end, they advised me to roll back to Acrobat Pro 2017 because it is a bug in Acrobat Pro 2020 and it will be fixed with next update. I decide to wait for this update and hope it will be fixed.

 

Thank You for the effort.  Also, thanks all of You who were kind to help me.

 

Best regards to all.

 

2 Antworten

ls_rbls
Community Expert
Community Expert
June 28, 2021

I use Adobe Acrobat Pro DC, but maybe the slides below can help.

 

Seems like you need to setup the identity for signing.

 

 

MikelKlink
Participating Frequently
June 27, 2021

Please share an example PDF to reproduce the issue with.

Participant
June 28, 2021

Hi,

 

Thank You for care. This is one simple file with my digital signature. Please tell me if You can see name of the company or signature holder instead word "Identification".

ls_rbls
Community Expert
Community Expert
June 28, 2021

It showed fine on my end after the signature was validated.

 

See slides:

 

 

NOTE: In the slide below the signature was validated using  the EUTL. If you tried validating the signature and had no success, maybe all you have to do is manually update the Trust Lists before running the validation again.