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V
vilnios
Participant
February 26, 2020
Question

Digital Signatures do not appear

  • February 26, 2020
  • 4 replies
  • 3340 views

When users are e-mailing an institutional form that contains digital signatures, the signatures disppear when the file is opened in Adobe Acrobat. Some troubleshooting I have done are below.

 

Windows 10 computer, Outlook Web App (OWA) and Microsoft Edge:

  • When previewing the file within OWA, signatures show up
  • If I download the file and save it to my desktop:
    • Open the file in Adobe Acrobat Reader (v2019.021.20061), signatures disappear
    • Open the file in Microsoft Edge, signatures are present
  • If I print the file using 'Microsoft Print to PDF', then open the file, signatures are present but the form fields are now lost.

 

On a MacBook Pro running macOS Catalina 10.15.4

  • Outlook Web App to preview the file
    • Using Mozilla Firefox, no signatures
    • Using Edge Chromium, signatures appear
    • Using Google Chrome, signatures appear
  • Download the File and open using the indicated app
    • Apple Preview App, signatures appear
    • Adobe Acrobat Professional (v2020.006.20034), no signatures

 

I am guessing when the signatures are appearing, the file is being previewed in a "flat-file" format. However, why are the signatures disappearing when I open the file in Adobe Acrobat Reader or Professional?

This topic has been closed for replies.

4 replies

D
default1it1k021rt99
Participant
November 11, 2024

Hi there,

 

I'm having exactly the same issue, do you have any suggestions to solve this ? 

All the ''solutions'' i've seen so far didn't actually help.

 

Thanks!

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 11, 2024

Please check here: https://community.adobe.com/t5/acrobat-discussions/digital-signatures-do-not-appear/m-p/13975059#M422035

ABAMBO | Hard- and Software Engineer | Photographer
D
default1it1k021rt99
Participant
November 11, 2024

Thanks for your response.

I've tried all the troubleshooting on this page without sucess.

 

Any other suggestions ?

 

Thanks!

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 31, 2023

Can you share such a file? It can be a dummy file, but it needs to reproduce the issue on your side.

ABAMBO | Hard- and Software Engineer | Photographer
P
PRITESH31401773wm6t
Participant
July 31, 2023

It's 2023 here, and I am facing the same issues. Disappointing! I am going to start searching for open source alternatives now. 

    S
    Spiros5CE3
    Participant
    March 24, 2021

    Hi there, we are having the same issues more or less. We have a form in which 3 digital signatures need to be added from people with different functions. They all appear simultaneously if I open them on Acrobat Pro on a Macbook but only the most recent one appears in Acrobat Pro on a Windows computer. Signatures appear again if you print to PDF.

     

    However, this isn't good enough as I keep getting emails from people with Windows computers thinking there is a problem when in fact the signatures are there, just invisible? Very annoying!

     

    Also why is there no print to pdf functionality available on Macbooks? Really can't understand how a company the size of Adobe cannot make software that works the same on different operating systems, honestly it's 2021.

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