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betty101
betty101
Participant
March 22, 2018
Question

Digital signatures not showing

  • March 22, 2018
  • 4 replies
  • 56039 views

Using windows 10, I created a form with digital signature blocks.  Saved it as reader-enabled for those who only have reader to sign document.  The reviewer signs (using reader and on a Mac) and returns it to me.  However, when I receive the file, their digital signature does not show.  We have been doing this method for the past 2 years and just lately, we are unable to see his digital signature.  Did something in the settings/preferences change that we need to uncheck?  Please advise.

    This topic has been closed for replies.

    4 replies

    U
    Ulrica22886207tnhq
    Participant
    January 28, 2022

    My clients are having issues with the signature blocks.  The digital signatures are not showing in the signature block.  Sometimes they are on the bottom of the last page.   What causes this to happen?

     

     

    V
    Valerie5E20
    Participant
    May 12, 2021

    3 years later, having the same problem. My Adobe is up to date. I've tried every suggstion I can find on the internet and Youtube (Adobe's site and "FAQs" are a joke). 

     

    How do you get access to the tool to add an esignature block for other to sign on PDFs you have created?

     

    try67
    Community Expert
    try67Community Expert
    Community Expert
    May 12, 2021

    Go to Tools - Prepare Form - Add New Field and select Signature.

    D
    davidm53522143
    Participant
    June 18, 2018

    I'm having a version of this problem too. I just upgraded from Acrobat 10 to Acrobat DC. One of my clients has traditionally signed documents electronically using DocuSign's interface, which generates an electronic signature. He typically has sent the electronically signed document back to the partner - even if he's the first of 2 signers. From what I'm reading, a second electronic signature breaks the first one (unless they're mediated through the same signatory process, like DocuSign). The broken signature was visible in Acrobat 10, but isn't visible in DC. Is that a feature or a bug?

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    June 18, 2018

    Hello Davidm,

    Sorry for the delayed response and inconvenience caused. Make sure that you have the latest version of Adobe Acrobat installed, check for any pending updates of Acrobat from help>check for updates.

    Is it specific to one PDF or with all the PDF files? Is user is using Adobe Certificate based signature or Fill and Sign to sign the PDF files?

    Is user is signing the PDFs using Adobe Sign Feature?

    What is the dot version of Adobe Acrobat installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    Is it a Mac or Windows machine?

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

    D
    davidm53522143
    Participant
    July 5, 2018

    Hello AnandSri,

    Adobe Acrobat Pro DC, version 2018.011.20040. "Check for updates" advises that my installation is up to date. Installed on a MacBook Pro running macOS High Sierra, version 10.13.5.

    As I said in my initial post, my client is using DocuSign. I don't know what their underlying technology is. If he sends me a signed copy, I cannot see the signature in Acrobat -- even when Adobe displays the "Signed and all signatures are valid" banner.

    The signature does not print on my computer, either. It clearly prints from the same document on other computers, because I've seen follow-up versions in which the document clearly has been printed, signed, and re-scanned.

    Regards,

    David

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    April 5, 2018

    Hello Betty,

    Sorry for the delayed response and inconvenience caused. Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates and see if this brings any difference.

    You may also refer to the following Adobe discussion which discusses a similar issue Digital Signature Not Showing Up in Saved PDF

    If the issue persists, please share the following details:

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

    elizabetht1329573
    elizabetht1329573
    Participant
    April 5, 2018

    I am having the same problem - two of the five signatures have "disappeared". Could you take a look at my file? I need to get this resolved as soon as possible.

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