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A
Anonymous
January 23, 2011
Question

Disappearing icons in Acrobat X toolbar

  • January 23, 2011
  • 16 replies
  • 27496 views

Hey,

Anyone encountered this? I'm trying out Acrobat X, love the clean interface; a pity though they did not adopt the slider bar for zoom.

About every few hours or so, the some icons on the toolbar will disappear, leaving a black hole or just the gray background. If I continue using Acrobat, it will eventually hang. I'll have to restart the PC, and eventually face the same problem again.

This is a screenshot (before things got worse):

You can see that a number of icons are gone. The ones I missed are the hand and the highlight tool

Then it hangs:

Thanks,

Jay

    This topic has been closed for replies.

    16 replies

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    L
    lcbrew
    Participant
    February 25, 2011

    Oh, there is something else I can tell you about my computer: it is a Toshiba laptop. I'm so proud I could figure that out all by myself!

    L
    lcbrew
    Participant
    February 25, 2011

    Hi all,

    This is just to report that I am having the same problem from my Acrobat X (icons disappearing, program locking up, error messages, etc). I do love the product and all of its nifty feature, and I do not want to revert back; so I am hoping the manufacturer can come up with a solution soon. I have Windows 7, 64.bit, and that is all I can tell you about this system. I am completely illeterate when it comes to computers so I cannot tell you anything else. I not only hope they can figure out this problem soon, but post the solution in a "Acrobat for Dummies" way. Thank you!

    W
    wee_pc
    Participant
    February 25, 2011

    I am having exactly the same problem. Sometime the icons will disappear and I will get the message about an internal error. If I keep clicking ok then I can continue with my work and the icons will start to re-appear if I hover over them with the mouse. However Adobe will fail again and again until finally I have to ctrl+alt+del to kill the program.

    I notice no one from Adobe has responded to this forum.

    Are they aware of the problem?

    Are they just ignoring it hoping the next update will fix it?

    Please could someone from Adobe respond so that we know its being dealt with otherwise you leave people with no choice other than downgrading or changing to another software.

    M
    marknappari
    Participant
    February 22, 2011

    I too am am having the disappearing icon problem. But googling the problem only results in this forum, and it looks like only three people have bothered to complain. Is it possible that the problem is so rare, and that it can't be reproduced at Adobe? I suspect that the three reporters are the only three with the patience to try to fix the bug, everybody else, including me, just uninstalls Acrobat X and reverts back to a working version.

    P
    pevz
    Participating Frequently
    February 24, 2011

    You may be right.  I am a heavy Acrobat Pro user and reverting to an earlier version may be the best cure.  If Nitro and others continue development, I may finally be persuaded to abandon Adobe as a lost cause.

    K
    kilpatricb
    Participating Frequently
    February 24, 2011

    SimonATS or other Adobe folks,

    Are you understanding our concerns here, have not heard from anyone at Adobe for awhile.

    K
    kilpatricb
    Participating Frequently
    February 8, 2011

    I am experiencing the same thing-everything operating normal, then icons start dropping and eventually get an internal error window.  Happens real fast if I have more than one pdf open versus only one pdf, but none the less it happens with just one pdf also-just takes a little longer.  Do not have to shut down and restart the computer, just have to close the files and reopen.  It appears the refresh of t screen is not happening and thought it was just my desktop, but today the laptop exhibited the same.  I believe its an incompatability with the windows system, am testing it on another desktop to see if it happens.  Both systems have Windows XP and 2G RAM, desktop video is intel chipset 82945G Express, laptop is Mobile Intel 945 Express.  Hoep this helps.

    A
    Anonymous
    February 9, 2011

    Yes you are quite right. I neglected to make these two points. 1) A restart is actually not necessary. Killing Acrobat.exe in TM works as well. 2) It is true for me also that the more PDFs open at a time, the more likely I'll get the problem.

    Interesting that it is occuring also on your Intel graphics chipset, on top of my NVIDIA graphics chipset.

    K
    kilpatricb
    Participating Frequently
    February 9, 2011

    It's in the section titled "Rendering" on the Preferences dialog "Page Display" tab, last checkbox on the right column underneath "Enhance thin lines".

    It's also worth going to the General tab and ticking "Check 2D graphics accelerator" at the bottom, so next time Acrobat starts it'll verify the driver stack is compliant. You won't see anything unless there's a problem.

    p.s. - Please don't post personal contact info or email addresses in your messages. You *will* be spammed like crazy, and the more tidbits the spambots find, the more they'll pester us.


    Enhanced thin lines box is checked, the General tab does not display any "Check 2D graphics accelerator" box so it must not be a problem?

    D
    Dave Merchant
    Legend
    January 23, 2011

    A couple of other people have reported a similar effect, so it's on the radar.

    Can you reply with some info about your setup please? Operating system and service packs, graphics card model and memory.

    A
    Anonymous
    January 23, 2011

    Hi Dave,

    I'm using:

    Windows 7 x64

    Leadtek WinFast PX8500GT TDH 512MB

    Nvidia x64 260.99 drivers

    Kingston DDR2-800 CL5 (4 x 2GB)

    Intel Core2 Duo E8400

    .Net Framework 4

    Dx 11

    Regards,

    Jay

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