Distiller Default Settings Pop-Up Window Tahoe Issues

Forum|Forum|3 months ago
November 16, 2025
1 reply
156 views

Testing Tahoe 26.1 on an M3 MacBook Pro. Encountering an issue where the pop-up window under default settings isn't working. The window doesn't pop-up. There aren't any of my profiles to distill a PDF (able to see my profiles in InDesign). Saw in google searches that this may be a known issue. Can anyone confirm? And is there a fix or workaround? Thanks!

Correct answer creative explorer

@tdeprenda0314 yeah, there has some incidents reported with some of my students MacBooks. I've suggested a clean re-install. Begin by uninstalling the Adobe Acrobat application through the normal process. Crucially, follow this by downloading and running the Adobe Acrobat Cleaner Tool for Mac, as this specialized utility removes orphaned files and corrupted preference settings that a standard uninstall misses, ensuring a fresh start. After the system is cleaned, you should reboot your MacBook Pro. Finally, download and reinstall the latest version of Acrobat (version 26.1 or later) directly from the Creative Cloud Desktop application or Adobe's official website. Restart the MacBook again, and that normally fixes it.

creative explorer

Correct answer

Community Expert

@tdeprenda0314 yeah, there has some incidents reported with some of my students MacBooks. I've suggested a clean re-install. Begin by uninstalling the Adobe Acrobat application through the normal process. Crucially, follow this by downloading and running the Adobe Acrobat Cleaner Tool for Mac, as this specialized utility removes orphaned files and corrupted preference settings that a standard uninstall misses, ensuring a fresh start. After the system is cleaned, you should reboot your MacBook Pro. Finally, download and reinstall the latest version of Acrobat (version 26.1 or later) directly from the Creative Cloud Desktop application or Adobe's official website. Restart the MacBook again, and that normally fixes it.

m

T

tdeprenda0314Author

Participant

Thank you for the response. My only issue is that it's a test drive. CC installs a fresh copy of everything but acrobat. It still sees the software installed on my internal drive. If I uninstall it will remove that copy and I need to retain it until I'm sure it all works successfully. Any ideas how to force it to install on my test drive? This has happened with previous installs of macOS. It always sees the original install and doesn't install a new copy on the test drive.

T

tdeprenda0314Author

Participant

Both issues solved... as suggested reinstalling worked. In order to reinstall, had to first uninstall on internal drive. Them reinstall on external test drive. Then restarted back on sequoia internal drive (what I currently work on). Disconnect external test drive and then reinstall back on internal drive so it doesn't screw up my workflow. Thank you creative explorer for your help.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded