Distiller error after

[MW_MW]

I have several users getting an access denied Distiller error after updating Acrobat DC to version 25.001.20458.

The error pops up randomly even when Acrobat is not in use. I have tried removing DC, running the cleanup tool and reinstalling DC. I also apllied the latest optional update 25.001.20474.

I have cleared all temp folders and granted users full control over all Adobe folders, c:\windows \temp and c:\temp.

I also tried turning UAC from off to on but the error still comes up intermittently. Has anyone else has this issue?

[MW_MW]

Thank you!

[afinety_7206]

Any updates?

Thanks

[AnandSri]

Hello @afinety_7206

I hope you are doing well, and thanks for reaching out.

The product team is currently working on a fix and will share an update once it becomes publicly available. I have also sent you additional details via direct message; please check the community message section.

Thanks,

Anand Sri.

[Daniel350277493ipu]

Hello, we are having the same issue - please keep us up to date. Thx Daniel

[adaptable_Dewdrop7758]

Yes, would also appreciate an update. Thanks.

[MW_MW]

Adobe is working on a new release to resolve the issue. They gave me an anticipated date near the end of July.

[adaptable_Dewdrop7758]

Thanks! That's very helpful info to pass on. Appreciate it.

[natedog828]

We are also having this problem. Please advise when update is released.

[kim_4630]

I look forward to this resolution, as we have many users also experiencing this!

[jaminjake187]

There was an update to Adobe Acrobat on July 8th. Was their a fix to that bug (ADC-4510452) in the latest Adobe Acrobat update?

[MW_MW]

The July 8th update is for 64-bit versions only. I did install it and test with a client and it seems to have resolved the issue. They are still working on the 32-bit release and I was given an anticipated date of July 25th for that release

[adaptable_Dewdrop7758]

Thanks for the update. Has anyone else on this thread tested the 64-bit version? I don't see bug #4510452 listed in the bug fix release notes for the July 8th update.

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjuly2025.ht...

[jaminjake187]

Thanks. I'll test it out and let you know.

[ralph_832]

Hello, any update on this ? 

[S. S]

Hi @ralph_832,

Hope you are doing well. Sorry for your experience with using Acrobat.

From the above comments, it seems that the issue was fixed for them after updating the app to 25.1.20566.

We are live with a newer update (2025.001.20577).

Would you mind updating the app to the latest version and letting us know if it helps?

To do so, go to Menu > Help > Check for Updates.

Let us know how it goes.

Regards,
Souvik.

[paul_7251]

Any Updates here?
Thanks!

[S. S]

Hi @paul_7251,

Thanks for writing in!

I see that the ticket is still open with our development team, but they have made significant progress on the issue.

I have reached out to them to get the latest status report on the ticket.

Please allow me some time to get this checked and circle back to you.

Regards,
Souvik.

[adaptable_Dewdrop7758]

Hi S.S.,

Can you confirm that this issue/ticket has been resolved? Or give us an update on status?

Thanks.

[MW_MW]

I have tested the latest x32 and x64 bit Acrobat updates Adobe released and it seems to have resolved the issue. The msp is 2500120566

[MW_MW]

I have tested the latest x32 and x64 bit Acrobat updates Adobe released and it seems to have resolved the issue. The msp is 2500120566

[Loztboy]

We saw this error for the first time when updating to version Acrobat DC 64-bit 25.001.20623 during the silent update.

[linton_1587]

We have also had a few users experience this issue for the first time, including myself.  Continuous Release Version 2025.001.20623 64-bit

[NonDescript-Username]

Just had a collection of users with this issue this morning on .20623.

All of the users that we had this show up on were not signed into Adobe Acrobat at the time distiller error.  Also, this errror comes up if the user has Adobe 64bit installed without a license and no default printer.  So a user has the x64 installed but no is not signed in and they print and it trys to print to Adobe PDF.  Then it trys to authenticate and you get the error.

[MAK-HS]

Just had this issue for the first time when updating to 25.001.20630 - Possible reintroduction of the same bug?

[S. S]

Hi @MAK-HS,

Hope you are doing well. 

Thanks for reporting this!

We have forwarded it to the development team for further investigation, and will keep the thread updated as and when we hear back from them.

Your kind understanding and patience is highly appreciated.

Regards,
Souvik.