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Ronald59
Ronald59
Participating Frequently
April 7, 2015
Answered

distiller stopped working

  • April 7, 2015
  • 11 replies
  • 36714 views

uptaded (through CC) to Acrobat DC. Now  I keep getting a messing arbitrarily popping up "Distiller has stopped working..."

I've tried uninstalling and reinstalling.

This topic has been closed for replies.
Correct answer AshuMittal9644438

Hi Ronald59‌, all,

The Distiller crash issue has been fixed in the DC update that was released on 14th July (Release Notes). Please update to latest patch by going to Help > Check for Updates.


Thanks,

-ashu

11 replies

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Anubha Goel
Community Manager
Anubha GoelCommunity Manager
Community Manager
April 8, 2015

Hi Ronald59,

Could you please let me know what version of OS are you working on.

What exactly are you doing when this message appears?

Could you please share the screenshot of the error message so that I can analyze the exact issue.

Hope to hear from you.

Regards,

Anubha

Ronald59
Ronald59Author
Participating Frequently
April 8, 2015

Windows 7 pro. Strange thing: We have two, brand new (IDENTICAL) computers; this is only happening on ONE of them!

I disabled the sys tray (startup) and stopped it from popping up (for the moment).

I
ILoveTheSteelers
Participant
April 15, 2015

Hi,

I believe you have only one version of Acrobat installed on your machine - Acrobat DC.

Can you please do the following:

1) Close Acrobat application and close all acrobat processes from task manager.

2) Go to "Control Panel" -> "Programs" -> "Programs and Features" -> "Uninstall a program" and select "Adobe Acrobat DC".

Click "Change" and select "Repair" from the following dialog.

After product repair is done, restart the machine and then try printing to pdf again.

Thanks.


I am also having the issue with Distiller shutting down, but I'm on a Mac, not Windows. I've tried uninstalling and reinstalling, as well as restarting/shutting down. This started happening when I updated the Acrobat in my Creative Cloud. I never had an issue before. However, my coworker who is also using a Mac, but a newer one, updated Acrobat and hasn't had any issues. Thoughts? Here is the error I get every time.

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