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Paul Scarvaci
Participant
July 6, 2022
Question

Document could not be Printed

  • July 6, 2022
  • 1 reply
  • 1202 views

When printing a document in PDF there is an error that comes up stating "This document could not be printed" after I choose ok there is another window that populates stating "There was an error with printing the document."

 

I have looked through different threads on the forums to resolve the problem but none of them fix it. I have tried using Print as an Image, removed Enable Enhanced Security, turned off Protected View, and removed the option to view PDF/A documents.

 

I have also uninstalled Adobe Acrobat Pro DC and reinstalled Adobe Acrobat Pro DC version 2022.001.20142.

 

All documents print fine in A4 format, error message only appears in A3 formatt. I have tried opening the same PDF document in Google Chrome and print it in A3 there and it works perfectly. Other documents (Office documents) print properly alwell so there is no issue with the connection to the printer. 

 

Adobe Acrobat Pro DC version 2022.001.20142

Windows 10 Pro version 21H2

Printer - OKI MC853 usining standard TCP/IP Port 

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 8, 2022

    Hi there

     

    Hope you are doing well and sorry to hear that.

     

    This issue is already reported to the engineering team for review.  We will share the update as soon as we get any news from them.

     

    Regards

    Amal

      K
      Kt0511
      Participant
      October 14, 2022

      We're having hard time supporting users to take a workaround from June. We're waiting for the update as to when the problem will be fixed.

       

      Thanks,

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