Skip to main content
karienvdw
Known Participant
August 31, 2023
Question

Document could not be saved

  • August 31, 2023
  • 1 reply
  • 814 views

Hello 🙂 We have a recurring issue with Acrobat Pro after doing review markups the pdf suddenly will not save. All content disappears. It gives an error "Document could not be saved". See screengrab. Any ideas?

This topic has been closed for replies.

1 reply

AkanchhaS8194121
Legend
September 1, 2023

Hi @karienvdw 

 

Sorry to hear about the trouble caused

It seems like it's a document-specific issue. Please try the following steps and see if that works:

  • Navigate to Acrobat> Menu>Preferences (Ctrl+K)>Security (Enhanced)>disable "Protected Mode at Start-up," "Protected View," and "Enhanced Security">OK>close and reopen Acrobat. [Windows only]

Note: These changes are only for testing purposes. Once tested, please change it back to the previous setting.

  • Or, as an alternative, recreate the file through File>Print>select Adobe PDF as printer>Print>Save as a different name.

Did it help?

 

Thanks,

Akanchha 

 

karienvdw
karienvdwAuthor
Known Participant
September 21, 2023

Thanks for the answer. It was not document specific, it has now happened on two different pdfs while reviewing and adding markup. Will try your steps if it happens again!