Document flickering when using Output Preview

Community Beginner ,
Jan 20, 2022 Jan 20, 2022

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When using Adobe Acrobat 2021.011.20039 on MacOS 10.15.7, the document flickers when viewing it through Output Preview.
I had the same problem on an earlier version of Acrobat (2021.05), but it has gotten a lot worse since.

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General troubleshooting , Print and prepress

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Adobe Employee ,
Jan 20, 2022 Jan 20, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble. As described, Document flickering when using Output Previe. 

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the PDF file is stored on a shared network/drive please download it to your computer first and try again.

 

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights or enable the root account in MAC nd try using the application there and check.

 

Regards

Amal

 

 

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Explorer ,
Jan 28, 2022 Jan 28, 2022

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I am exeperiencing exactly the same problem. I have tried restoring Acrobat preferences, but it made no difference. I am running Mac OS 10.15.7 (Catalina) on iMac (Retina 5K, 27-inch, Late 2015) 24GB Ram, Acrobat DC Continuous release version 2021.011.20039. Some PDFs are worse than others in terms of flashing/re-rendering frequency, but all seem to be affected. It happens both locally and on network drives. I have a video of the worst case, but it is not permitting me to upload it here (39mb). Please can you offer some advice to resolve this? Thanks.

 

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Explorer ,
Feb 04, 2022 Feb 04, 2022

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Hi Amal,

I am getting this same problem, as is a colleague of mine on a dfferent site, is there any more advice you can offer? It still happens if I log into a different (admin) user account on the same Mac and also log into a different Adobe CC account.

It makes working with some PDFs very difficult. I look forward to your response.

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Community Beginner ,
Feb 04, 2022 Feb 04, 2022

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Hi D4v3,

 

I sent Amal the CC Logs (via DM) on the 24th of January, but have not recieved a reply.

I have the same problem with Acrobat and it makes prepress near impossible on daily basis.

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Explorer ,
Feb 04, 2022 Feb 04, 2022

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Winskilahde, agreed, pre-press work needs output preview - always. Hopefully something will come to light soon and we will have a solution.

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Adobe Employee ,
Feb 04, 2022 Feb 04, 2022

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Hi there

 

Sorry to keep you waiting, I have already shared the logs with the engineering team for further review.

We will share the update as soon as we will hear anything from them.

 

Thanks for your time and patience.

 

Regards

Amal

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Explorer ,
Feb 28, 2022 Feb 28, 2022

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Bump

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Adobe Employee ,
Feb 28, 2022 Feb 28, 2022

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Hi there

 

This issue is already reported to our engineering team for the fix. We will share the update as soon as we get any news from them.

 

Thanks for your time and patience

 

Regards

Amal

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New Here ,
May 12, 2022 May 12, 2022

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Is there any ETR on a fix for this, as this is a really awkward bug affecting prepress work?

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Adobe Employee ,
May 12, 2022 May 12, 2022

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Hi there

 

I am sorry for the trouble. However, we do not have any fixed timeline for this.

 

We will share the update once we hear anything from the engineering team.

 

Thanks

Amal

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Explorer ,
Jun 22, 2022 Jun 22, 2022

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Any news yet? This issue is still driving me crazy.

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Adobe Employee ,
Jun 22, 2022 Jun 22, 2022

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Hi there

 

This issue is already reported to our engineering team for the fix. We will share the update as soon as we get any news from them.

 

Thanks for your time and patience

 

Regards

Amal

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New Here ,
Jun 27, 2022 Jun 27, 2022

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LATEST

I'm managing to work around this by using an external monitor. When I need to check seperations on a document with many pages I drag the window to the other screen. It seems to be a retina display issue for me so using a "low resolution" display (1080p) stops its happening.

 

If you have an older Mac operating system you may be able to launch acrobat in low resolution mode which will probably do the same thing. Unfortunately the low resolution mode has been removed from Monterey, well the easy way to use it has anyway.

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Community Beginner ,
Jan 20, 2022 Jan 20, 2022

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Dear Amal,

 

The behaviour is with every PDF.

The PDF in the demo is local, but it also happens with network drives.

I tried resetting my Acrobat preferences and setting up a second (admin) account, but with no avail.

The problem occurs with both single page and two page view.

I forgot to mention in the first message, but I am running a 2019 MacBook Pro, that is pretty maxed out (so shouldn't be a hardware problem?)

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Adobe Employee ,
Jan 21, 2022 Jan 21, 2022

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Hi there

 

We are sorry to hear that. Would you mind sharing a small video recording of the issue for a better understanding.

 

Also collect the Adobe CC logs as described here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them with us via Document Cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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New Here ,
Feb 11, 2022 Feb 11, 2022

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I'm getting the same thing here since I upgraded from High Sierra to Monterey (other expensive software was preventing me from upgrading previously). I work in Pre Press so have output preview open all the time. I've just been searching through a 52pp PDF so I could identify which page has the spot colour and inbetween every single page change, the whole acrobat window excluding the menu flickers white. I push next page the screen goes white then the next page appears. When you are trying to do this quickly you end up staring a flickering screen that makes you feel ill.

 

I'm using a Retina Display iMac 27".

 

This only happens with the Output Preview Dialogue box open. Unfortunately this is why am I using Acrobat Pro as I need to be able to view seperations and overprints / transparencies etc.

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Adobe Employee ,
Feb 14, 2022 Feb 14, 2022

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Hi there

 

We are sorry to hear that. Please share the logs as requested above so that we can isolate the issue for the fix.

 

Regards

Amal

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New Here ,
Jun 07, 2022 Jun 07, 2022

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This bug has been in all versions of Acrobat DC on PC and Mac since the early days of DC.

It was reported a long time ago, but Adobe did not provide any solution. The problem is in the program code, reseting preferences has no effect.

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Adobe Employee ,
Jun 10, 2022 Jun 10, 2022

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Hi there

 

This issue is already reported to our engineering team for the fix. We will share the update as soon as we get any news from them.

 

Thanks for your time and patience

 

Regards

Amal

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