Documents opening in Reader and not Pro

[Jessica253849306x8v]

Good morning!  When I use Adobe on my computer, documents open in Adobe PRO and I have all the tools available to me, like edit and combining files.  But, when I am using my laptop, documents open in adobe reader and I do not have the same use of the tools.  There is no edit or combine files (amoung others) tools available for me to use.   

[Bernd Alheit]

This tools are not available in Acrobat Reader.

[Dave__M]

If you are using Windows, right-click on a PDF file and choose Open With, and search for Acrobat Pro DC, and also tick the Always use this app.

This should change the default program for PDFs to Acrobat.  A Mac user can chime in on how to do this on that OS.

My best,

Dave

[Jessica253849306x8v]

I've done that for sure. The option you show, is the option that I have to select "open with" but still when I open it - it just opens in Reader and not in Pro.  

And even when I go into the Adobe Creative Cloud to "download" Adobe Pro - this is what it shows (see screen shot).

[Jessica253849306x8v]

And I checked, it says that Pro is included in my plan.  But since these documents open in Pro on my desk top... do you think I should try a reinstallation?

[Jessica253849306x8v]

Sorry 1 more thing - when i search for PRO to download - this is what I see too.  

[try67]

Acrobat and Reader are the same application now. It switched (or should switch...) between them based on your subscription. If you have an on-going subscription to Acrobat it should open as Acrobat. If not, it should open as Reader.

[Jessica253849306x8v]

ohhh I wonder if because I'm working at a school, if my subscription pauses over the summer... however, when I open pdfs on my computer, it still opens in Pro - only on my laptop does it open in reader.  

[Test Screen Name]

That screen shot does not show a download of Acrobat. You can download using the Creative Cloud Desktop app, which you need to have installed and signed in on both computers.

[Jessica253849306x8v]

Maybe I need to try and explain this better.  The Creative Cloud, (downloaded) doesn't give me the option to download Pro - it shows me that I alread have it downloaded and only gives me an option to open - which is great - except when I open the PDF or even just the adobe acrobat program - the PDF and/or just the program opens adobe reader, and not pro at all.  

[Dave__M]

I would check to see if you are logged in to your Adobe account in Reader/Acrobat.  If you are not, log in and hopefully access to your CC account will enable the capabilities you need.

Dave

[Aaron26191805kpz2]

I am having the same issue, I have a new work computer and now it will only open in reader whcih doesnt provide all the tools I need, I can use pro in the cloud instance but not in the desktop app even though it says I have already downloaded it.  This is maddening.

[Dave__M]

Can you launch the application on its own successfully (Acrobat Pro)?  It would help to know if the program will open up and run, waiting for you to open a PDF.  If Pro runs by launching it without a PDF, you may just have a file association setting to tweak in your OS.

Dave

[Aaron26191805kpz2]

The only app I have installed is "Adobe Acrobat", when I open it it opens as "Adobe Acrobat Reader" .  When I click into my Adobe online account it says that Adobe Acrobat Pro is part of my plan and is enabled on my device, but when I try to install from creative cloud it says its already installed and if I open a document in the cloud version of acrobat pro and thwen click open in desktop version, it still opens it in reader with reduced functionality (suchs as I cannot combine documents).

[Aaron26191805kpz2]

I just uninstalled acrobat and adobe creative cloud, then re-installed acrobat and now I finally have Pro again!

[Fortino28640638s84w]

I tried this for a user today who is having the same issue. They have an acrobat pro license but the application from CC keeps opening as Adobe reader. I uninstalled Adobe Acrobat from CC, signed out of CC, uninstalled CC, reinstalled CC and downloaded adobe pro from the user's web CC and I am still having the same problem. 

[Jessica253849306x8v]

I got it to work!!!!  See my comment below!!

[Jessica253849306x8v · Accepted solution]

UPDATE!!!!!  I found the solution!!!  

When you are in adobe, go to menu up at the very left hand corner - then down to Help - "INSTALL PREMIUM FEATURES"  Wooooo!!!!!!!

I'm SO HAPPY!!!

[Aaron311988201xgc]

I signed up just to say thank you for sharing this... and....

THAT IS THE DUMBEST THING I HAVE EVER SEEN. This issue has stumped us for months with 80 users having licenses. 

Thank you again,

Aaron

[Jessica253849306x8v]

It just absolutely blew my mind when I saw that!!! How would anyone know to check there!? I just saw it by happenstance! I’m really glad I helped out Aaron! Thanks for telling me - made my day.

Get Outlook for iOS<>

[anand_7883]

THANK YOU SO MUCH! what a truly bizarro thing. So grateful to you!

[Jeff36389808ir8y]

Is this option only available in the new UI? I don't seem to have it available in our installation.

[Jose318948001hhu]

I am grateful for this solution. I have several users facing the same issue – you are amazing!

[cho_3474]

Really Appreciate you sharing this solution. I had the same issue and your comment saved me. 

[phantomdreamlet]

Can you please define "in adobe?"

"up at the very left hand corner" in my version of Acrobat is the File menu, which does not have a "Help" option.

"up at the very left hand corner" in my version of CC is a hamburger menu with a Help submenu, but there is no "install premium features" option in that submenu.

There is a Help menu in Acrobat Reader, but it does not contain an option  to "install premium features."

So I'm really curious where you were seeing this.