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Jessica253849306x8v
Inspiring
August 2, 2022
Answered

Documents opening in Reader and not Pro

  • August 2, 2022
  • 4 replies
  • 14007 views

Good morning!  When I use Adobe on my computer, documents open in Adobe PRO and I have all the tools available to me, like edit and combining files.  But, when I am using my laptop, documents open in adobe reader and I do not have the same use of the tools.  There is no edit or combine files (amoung others) tools available for me to use.   

Correct answer Jessica253849306x8v

UPDATE!!!!!  I found the solution!!!  

When you are in adobe, go to menu up at the very left hand corner - then down to Help - "INSTALL PREMIUM FEATURES"  Wooooo!!!!!!!

 

I'm SO HAPPY!!!

4 replies

J
Jessica253849306x8vAuthorCorrect answer
Inspiring
July 14, 2023

UPDATE!!!!!  I found the solution!!!  

When you are in adobe, go to menu up at the very left hand corner - then down to Help - "INSTALL PREMIUM FEATURES"  Wooooo!!!!!!!

 

I'm SO HAPPY!!!

    P
    phantomdreamlet
    Participant
    April 27, 2025

    Can you please define "in adobe?"

    "up at the very left hand corner" in my version of Acrobat is the File menu, which does not have a "Help" option.

    "up at the very left hand corner" in my version of CC is a hamburger menu with a Help submenu, but there is no "install premium features" option in that submenu.

    There is a Help menu in Acrobat Reader, but it does not contain an option  to "install premium features."

    So I'm really curious where you were seeing this.

     

    AnandSri
    AnandSri
    Legend
    May 16, 2025

    Hello!

     

    I hope you are doing well, and we apologize for the delayed response and the trouble.

     

    When we say “in Adobe” here, we’re talking about the free Acrobat Reader DC application—not the full Acrobat Pro you already own. In Reader, you’ll see an Install Premium Features command under the Help menu; in Pro, that menu item simply doesn’t exist (because you already have the premium features built in). Please ensure you have the latest version of Acrobat Reader installed on the machine: 25.001.20474 (Win) | 25.001.20476 (Mac), Apr 28, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

     

    Why don’t you see it in Pro

    • Adobe Acrobat Reader needs a way to upgrade to the Pro feature set—that’s what Help → Install Premium Features does.

    • The Adobe Acrobat Pro already includes every tool, so there’s nothing to “install.” You’ll find all editing, redaction, form-creation and advanced security features directly in the Tools pane or via the CC-style hamburger menu.

    I hope this helps.

    Thanks,

    Anand Sri.

     

    Check this screenshot for Acrobat: 

    J
    Jessica253849306x8vAuthor
    Inspiring
    August 4, 2022

    Maybe I need to try and explain this better.  The Creative Cloud, (downloaded) doesn't give me the option to download Pro - it shows me that I alread have it downloaded and only gives me an option to open - which is great - except when I open the PDF or even just the adobe acrobat program - the PDF and/or just the program opens adobe reader, and not pro at all.  

      Dave__M
      Community Expert
      Dave__MCommunity Expert
      Community Expert
      August 4, 2022

      I would check to see if you are logged in to your Adobe account in Reader/Acrobat.  If you are not, log in and hopefully access to your CC account will enable the capabilities you need.

      Dave

       

      Dave__M
      Community Expert
      Dave__MCommunity Expert
      Community Expert
      August 2, 2022

      If you are using Windows, right-click on a PDF file and choose Open With, and search for Acrobat Pro DC, and also tick the Always use this app.

      This should change the default program for PDFs to Acrobat.  A Mac user can chime in on how to do this on that OS.

      My best,

      Dave

        J
        Jessica253849306x8vAuthor
        Inspiring
        August 2, 2022

        I've done that for sure. The option you show, is the option that I have to select "open with" but still when I open it - it just opens in Reader and not in Pro.  

        And even when I go into the Adobe Creative Cloud to "download" Adobe Pro - this is what it shows (see screen shot).

        J
        Jessica253849306x8vAuthor
        Inspiring
        August 2, 2022

        And I checked, it says that Pro is included in my plan.  But since these documents open in Pro on my desk top... do you think I should try a reinstallation?

        Bernd Alheit
        Community Expert
        Bernd AlheitCommunity Expert
        Community Expert
        August 2, 2022

        This tools are not available in Acrobat Reader.

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