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AndrewB8668
AndrewB8668
Participant
September 30, 2023
Answered

Does Acrobat/CC license cover a Mac AND a PC installation?

  • September 30, 2023
  • 1 reply
  • 4457 views

Hey all,

 

I have access to Acrobat (through my employer, as part of my job, with a paid subscription), installed on a typical Windows 11 PC. Does the license also include an installation on my M1 Mac? I have Acrobat installed on the Mac, but upon launching it, my only options are either "Buy Now" or "Start Free Trial." There doesn't seem to be an option to enter my Adobe ID/password and have that subscription apply. 

 

 

    Correct answer jane-e

     

    Yes, the Acrobat license includes two activations with the same Adobe ID and PW. One can be Mac and the other Windows. If you have an Enterprise or Teams plan at work, things may be different, as IT may disallow the second use. Some offices allow this; others do not. What did your IT department say when you asked them?

     

    Jane

    1 reply

    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    September 30, 2023

     

    Yes, the Acrobat license includes two activations with the same Adobe ID and PW. One can be Mac and the other Windows. If you have an Enterprise or Teams plan at work, things may be different, as IT may disallow the second use. Some offices allow this; others do not. What did your IT department say when you asked them?

     

    Jane

      AndrewB8668
      AndrewB8668Author
      Participant
      September 30, 2023

      From their side, they say everything is fine and good to go for two activations. The problem I'm having is that there doesn't seem to be a way to activate Acrobat on the Mac with my subscription credentials -- the only options are "Buy" or "Free Trial" (which requires a credit card).

        AndrewB8668
        AndrewB8668Author
        Participant
        October 1, 2023

        @AndrewB8668 

         

        You can only run both applications at the same time if you have the same account (same ID and PW) for both.

         

        If you have two accounts, you need to sign in with your Adobe ID to see all the applications associated with that ID; then log out and log in with the other account to see those apps. You cannot be logged in with two IDs at the same time.

         

        I know that's not the answer you wanted to hear...

         

        Jane

         

         


        Yeah, that's kinda what I figured. That's a pretty serious miss on Adobe's part -- I can't believe it would be that difficult to fix this. But I guess it's more important for their subscription revenue streams to work for their purposes than for me to get my work done.  🙂   And they'll never see this anyway. Or care.

         

        Ah, well, Adobe, right?

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