Double click stopped working

[Terry Quinn]

Until recently I could open any .pdf file on my computer with just double clicking the file on Windows 10. 

Then one day that didn't work, instead it would show a miniature view of the document in the right side of the screen. Then if I double clicked a second time, it would open. 

I looked at the Edit/Preference page, I don't see anything that would change it to opening on the first double click. 

Can anyone tell me what I'm missing?   

[AkanchhaS · Accepted solution]

Hi Terry,

Hope you are doing well.

Looking at the description given above, we assume that those miniature view you are referring to, was Thumbnail Preview. 

• It could be a possibility that it has been enabled, due to that first click shows the Preview of PDF and second click opens the PDF. 
• Check this preferences setting: Open Acrobat>Edit>Preferences>General> uncheck Enable PDF Thumbnail Previews in Windows Explorer>OK>close and reopen app. 

If its already unchecked and you continue to get the same experience, then try these steps:

• Reboot your computer and then check back. Else-
• Launch sysdm.cpl via the Run dialog → click Advanced tab → Performance → Settings → uncheck Show thumbnails instead of icons → OK

Let us know if that helps.

Thanks,

Akanchha 

[Terry Quinn]

Akanchha,

Thank you for your suggestions.  These settings, "Enable PDF Thumbnail Previews in Windows Explorer", was not checked.  So I went and tried some pdfs, and they all opened without creating a Thumbnail preview.   I had rebooted the computer since I had the problems, so that might have been rebooting it. 

If it comes back, I'll certainly try the other suggetion of yours.

Thanks for your help.

Terry

[AkanchhaS]

Sounds great! Thanks for updating the discussion Terry.

Let us know if there's any further assistance is required. 

~Akanchha 

[ariosvelez]

In my case it didn't work, It was unchecked, so I rebooted and try, no luck, then I oppened sysdm.cpl and uncheck Show thumbnails instead of icons but "no luck" I can't open any pdf with double click I have to right click to open any pdf

[Tariq Ahmad]

Hi @ariosvelez, 

Sorry for the troubled experience and delayed response. 
If you haven't found an answer already, here are a couple of suggestions: 

• Check for Pending updates: 

  Please ensure your copy of Adobe Acrobat is updated, to check for any pending updates, launch Acrobat > Help > Check For Updates.

• Check default PDF handler - file association: https://www.adobe.com/acrobat/hub/how-to-change-your-default-pdf-viewer.html
  
• Try Repairing installation (Wins only):
  Launch Acrobat > Help > Repair installation. 
• Try uninstalling Acrobat using a cleaner tool if the above suggestions don't work. https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 
  

Let us know how it works at your end

~Tariq