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Droplets not working on MacOS Ventura

Forum|Forum|3 years ago
November 2, 2022
7 replies
15491 views

Hello,

I recently updated to macOS Ventura 13.0 but now one of my droplets is not working. I've created a droplet to convert pdf files to text outlines, but when I drop a file onto the droplet macOS gives me a pop up message saying the droplet is damaged: "Droplet is damaged and cannot be opened. Move it to the trash bin" (my macOS is in Dutch so translation might not be accurate).

I've tried reinstalling Acrobat and give Acrobat full disk access (also creating the droplet again each time), but nothing seems to work. It's also worth mentioning that I have installed a custom Preflight profile provided by my company. This Prefilight profile worked fine up until now.

I hope someone has a solution. Please let me know if I need to provide you with more information.

This topic has been closed for replies.

Correct answer Rickyvt

The CTRL / open trick on Sonoma and the Mac Studio does not seem to work anymore. But I found this solution:

Open system settings
Go to Privacy and Security
Choose Accessibility
Press the + button
Now choose the droplet in the File Manager and press Open (at least that's what shows in Dutch, I hope it's the same in English)
I think I had to restart Photoshop

You should be able to use the droplet now...

PaperworkRules

Participant

Hi this is the way i got the droplets to work.

Seems if i control click now to open droplet, first time doesnt work, second or third control click attempt to open does, then I press capture then OK, then cancel the process (save at this point destroys the droplet so don't save)Now when you drop the pdf onto the droplet, it works, this method is working 100% for me now. Hope this helps you.

R

RickyvtCorrect answer

Participant

The CTRL / open trick on Sonoma and the Mac Studio does not seem to work anymore. But I found this solution:

Open system settings
Go to Privacy and Security
Choose Accessibility
Press the + button
Now choose the droplet in the File Manager and press Open (at least that's what shows in Dutch, I hope it's the same in English)
I think I had to restart Photoshop

You should be able to use the droplet now...

K

Kassy34892168648c

Participant

this was working great for me, but all of a sudden, the droplet won't actually add to this menu. I go through all the steps and it just never goes thru. Any ideas? I'm totally stumped!

J

ja1064271

Participant

To de-quarantine an application:

Type: xattr -rd com.apple.quarantine

Press: <Space>

Drag and drop the app into Terminal

Press: <Return>

How to codesign applications In Terminal:

Type: codesign -f -s - --deep

Press: <Space>

Drag and drop the app into Terminal

Press: <Return>

Directions:

Place Droplet on desktop.

Open Terminal and copy and paste de-quarantine type as shown above, followed by a space. Then drag the Droplet from your desktop into the Terminal window. Hit enter, enter your user password.

Now do the same for codesign as indicated above.

Make sure Acrobat is quit.

Drop a pdf onto the Droplet. A small Dialog Box should appear briefly on the screen saying that the “Droplet name” wants access to control Adobe Acrobat. Click OK. You have to be quick about it as the Dialog Box goes away pretty fast. If it does, just drop the pdf on the Droplet again and be ready for it.

The Droplet should now work as normal.

This worked for me on MacOS Ventura 13.3.1, M1 Ultra, Acrobat 2023 v.23.1.20063.0

P

photovanbeek

Participant

I had to combine two suggestions in here to make it work:

Step 1.

Try to run droplet. Hit cancel when error pops up.

Go to Settings | Privacy and Security

Scroll to Security, allow applet to run by clicking "Open Anyway"

New dialog pops up, select "Open"

It should work from now on.

B

bretts_since1987

Known Participant

I agree with photovanbeek, until recent release of macOS 13.3.1 (the x.x.1 was release April 7, 2023).
This no longer is avaialble for me, despite it being my go-to solution for several months on several newly installed applications.

E

EMKody

Participating Frequently

Adobe has an internal ticket number (#PS-96707) related to this issue. When I spoke with them in February I was told that the problem was being addressed and would show up on the known issues page. It is now April and there has been nothing added to the known issues page since 2/23, and every time I contact Adobe I am just told it is being worked on with no ETA. These are the types of issues that make me really wish Adobe didn't have a monopoly on these services and actually had to support end-users.

C

Chr1zer

Participant

Hey, same Problem here.

Solution: Ventura has blocked the Droplet in Settings => Privacy & Security. You have to klick "open" or something like that. Mac Password, there you go.

Sorry my Interface is german 😉

R

Rickyvt

Participant

Same problem here, even newly created droplets give that same error message. Photoshop version 23. I found that when you ctrl-click the droplet and then click "open" in the dropdown menu, you get the same error message but with an "Open" option. When you click "Open" OSX apparently trusts the droplet again, at least here they seem to be working again...