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W
Wudman
Participant
January 30, 2023
Question

Dumb Adobe Acrobat - Not exporting to JPEG or PNG (AGAIN)

  • January 30, 2023
  • 4 replies
  • 4215 views

Adobe is exporting 0 data files that do not show up other than "Recents". Client sent me PDFs, which I opened, renamed, and SAVED using Adobe Acrobat (Fully Subscribed to Adobe Creative Suite). Since all kinds of sketchy PDF creators are out there, I open in Adobe Acrobat, rename and export as an Adobe Acrobat file. Then close Adobe Acrobate, re-open, open the new renamed files and only then try to export as jpg. 

Today this process fails and no useable jpg file is accessible.

Pretty sad I have to take a screenshot of an Adobe Acrobat document so as to have a jpg so as to meet client time frame expectations.

All my Creative Cloud apps are update. Adobe Acrobat shows version 22.0 (Windows 11)

What is the cure this time?

4 replies

С
сергей_0693
Participant
January 18, 2025

Отключить защищённый режим. Для этого нужно выбрать «Правка» > «Настройки», в левом списке категорий выбрать «Безопасность (улучшенная)», а в разделе «Защита песочницы» снять галочку с пункта «Включить защищённый режим при запуске». Изменения вступят в силу при следующем запуске приложения.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
February 16, 2023

 

@Wudman wrote:

Adobe Acrobat (Fully Subscribed to Adobe Creative Suite)...

All my Creative Cloud apps are update. Adobe Acrobat shows version 22.0 (Windows 11)

 

Since you are not using Adobe Acrobat Online (where you posted), I have moved your thread to Adobe Acrobat for you.

 

Jane

 

W
WudmanAuthor
Participant
January 30, 2023

Workaround
Use Photoshop to open version of PDF that was renamed and saved, then export as jpg. Photoshop does not see the original Apple Quartz PDF created file.
Suggestion Adobe, flag a PDF that does fully meet Adobe Acrobat compatibility instead of opening the file and failing at export.
or
Alert to rename/save and then using PhotoShop to convert to image.
or
just fix it so that if Adobe Acrobat opens a PDF, it will function as expected.

 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 3, 2023

    Hi @Wudman,

     

    Hope you are doing well. Sorry for your experience with Acrobat.

     

    Would you mind trying the conversion through our online tool: https://acrobat.adobe.com/

     

    Let us know if you experience the issue there as well so we can investigate further.

     

    -Souvik

    JoHorne
    JoHorne
    Inspiring
    February 9, 2023

    I am having the same issue.  I choose to export to jpeg, and choose where to save it, it appears to save it but its nowhere to be found in the folder, and no error message to say it didn't work

      W
      WudmanAuthor
      Participant
      January 30, 2023

      Note that the original PDF creator used appears to be Apple's Quartz PDF
      From Adobe Acrobat Document Properties (same for original and saved, renamed version)
      PDF Producer: Mac OS X 10.13.6 Quartz PDFContext
      PDF Version: 1.3 (Acrobat 4.x)

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