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Dumb Adobe Acrobat - Not exporting to JPEG or PNG (AGAIN)

New Here ,
Jan 30, 2023 Jan 30, 2023

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Adobe is exporting 0 data files that do not show up other than "Recents". Client sent me PDFs, which I opened, renamed, and SAVED using Adobe Acrobat (Fully Subscribed to Adobe Creative Suite). Since all kinds of sketchy PDF creators are out there, I open in Adobe Acrobat, rename and export as an Adobe Acrobat file. Then close Adobe Acrobate, re-open, open the new renamed files and only then try to export as jpg. 

Today this process fails and no useable jpg file is accessible.

Pretty sad I have to take a screenshot of an Adobe Acrobat document so as to have a jpg so as to meet client time frame expectations.

All my Creative Cloud apps are update. Adobe Acrobat shows version 22.0 (Windows 11)

What is the cure this time?

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New Here ,
Jan 30, 2023 Jan 30, 2023

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Note that the original PDF creator used appears to be Apple's Quartz PDF
From Adobe Acrobat Document Properties (same for original and saved, renamed version)
PDF Producer: Mac OS X 10.13.6 Quartz PDFContext
PDF Version: 1.3 (Acrobat 4.x)

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New Here ,
Jan 30, 2023 Jan 30, 2023

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Workaround
Use Photoshop to open version of PDF that was renamed and saved, then export as jpg. Photoshop does not see the original Apple Quartz PDF created file.
Suggestion Adobe, flag a PDF that does fully meet Adobe Acrobat compatibility instead of opening the file and failing at export.
or
Alert to rename/save and then using PhotoShop to convert to image.
or
just fix it so that if Adobe Acrobat opens a PDF, it will function as expected.

 

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Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

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Hi @Wudman,

 

Hope you are doing well. Sorry for your experience with Acrobat.

 

Would you mind trying the conversion through our online tool: https://acrobat.adobe.com/

 

Let us know if you experience the issue there as well so we can investigate further.

 

-Souvik

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Community Beginner ,
Feb 09, 2023 Feb 09, 2023

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I am having the same issue.  I choose to export to jpeg, and choose where to save it, it appears to save it but its nowhere to be found in the folder, and no error message to say it didn't work

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LEGEND ,
Feb 10, 2023 Feb 10, 2023

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Try turning off Protected Mode (Preferences - Security (Enhanced)) 

NOT Protected View.

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Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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Hi thanks for replying. The protected view is off though. I'm having a
problem saving to jpeg, I can save to .png with no problem. When asked to
export to jpeg it appears to be doing it, it doesn't tell me there's an
error but I can't find the file where I requested to save it. Searching
for the file also doesn't find it.

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LEGEND ,
Feb 13, 2023 Feb 13, 2023

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Protected VIEW needs to be off, but also protected MODE must be off. This is the problem one, as Adobe seem to have turned it on for everyone.

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Community Expert ,
Feb 15, 2023 Feb 15, 2023

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LATEST

 


@Wudman wrote:

Adobe Acrobat (Fully Subscribed to Adobe Creative Suite)...

All my Creative Cloud apps are update. Adobe Acrobat shows version 22.0 (Windows 11)


 

Since you are not using Adobe Acrobat Online (where you posted), I have moved your thread to Adobe Acrobat for you.

 

Jane

 

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