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cathyk22
Known Participant
March 17, 2022
Question

dynamic stamp error--I am NOT foozle

  • March 17, 2022
  • 3 replies
  • 3232 views

My name is NOT foozle, and I have NOT gone through a time warp... i think not anyway. Acrobat just updated itself. After getting this error I logged out of CC and rebooted my computer... same results. Help please

 

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    3 replies

    S
    steveo25571823
    Participant
    April 18, 2024

    Cathy, did you ever figure this out? I have the same issue and it's super annoying.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    April 18, 2024

    These names and values are the default ones that exist in these dynamic stamps before they are applied. Once applied, they should change to your actual details. If that's not the case then something went wrong with them, and a Repair Installation (as suggested above) should sort it out.

    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    March 18, 2022

    Hello Foozle (may I call you Foozle?)--check your Acrobat preferences to see what your identity is--also check your commenting preferences to see if the use identity for comments is turned off.

    (I'm not in front of a computer with Acrobat at the moment, but I'll check later this evening if I can.)

    David Creamer: Community Expert (ACI and ACE 1995-2023)
      C
      cathyk22Author
      Known Participant
      March 18, 2022

      My identity is correct (my real name shows up with I choose Edit Identity) but there's also the issue of where it's pulling the date and time from... 

      I am 100% certain this occurred from the phantom update that my CC Adobe did yesterday. I use this function every day so I know it was correct the day before.

       

      Still foozled...

      Your pal, Foozle

      Bernd Alheit
      Community Expert
      Bernd AlheitCommunity Expert
      Community Expert
      March 18, 2022

      Is Javascript enabled? What can you see when you open the stamp file?

      try67
      Community Expert
      try67Community Expert
      Community Expert
      March 17, 2022

      What happens when you actually apply the stamp? Does it still show that? I think it's just the default values shown when you first install the application. Once you apply it it should update to the current values.

      C
      cathyk22Author
      Known Participant
      March 17, 2022

      Yes, when I place the stamp it stays the same. Also, if you click on the stamp it allows you to "edit Identity" and my personal information is correct. 

       

      Bernd Alheit
      Community Expert
      Bernd AlheitCommunity Expert
      Community Expert
      March 18, 2022

      Looks like that the stamps are not more dynamic.

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