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E-sign feature won't let me send documents for signature

New Here ,
Apr 03, 2025 Apr 03, 2025

Hello. Since the latest update I am now unable to send the documents I need signed away to people. I can go through all other steps such as filling in the document and adding places for signatures, but nothing happens when I click the "Send" button. 

 

I don't know what to do anymore... I haven't seen anyone else with this problem and all my systems are updated. Does anyone know what could be wrong?

TOPICS
Crash or freeze , General troubleshooting , Security digital signatures and esignatures
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1 ACCEPTED SOLUTION
Adobe Employee ,
Apr 04, 2025 Apr 04, 2025

Hi @THIS IS SHORT,

 

Hope you are doing well. Sorry for the trouble with requesting signatures.

 

We were experiencing server issues with Fill & Sign's request signatures feature on the time you posted this query. 

Would you mind trying the workflow now and letting us know if the issue is resolved for you?

 

Also, if this is related to the Acrobat Desktop App, please try the same workflow on the online portal: https://adobe.ly/3Yj0dSO and share your findings for better understanding.


Regards,
Souvik.

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Adobe Employee ,
Apr 04, 2025 Apr 04, 2025

Hi @THIS IS SHORT,

 

Hope you are doing well. Sorry for the trouble with requesting signatures.

 

We were experiencing server issues with Fill & Sign's request signatures feature on the time you posted this query. 

Would you mind trying the workflow now and letting us know if the issue is resolved for you?

 

Also, if this is related to the Acrobat Desktop App, please try the same workflow on the online portal: https://adobe.ly/3Yj0dSO and share your findings for better understanding.


Regards,
Souvik.

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New Here ,
Apr 04, 2025 Apr 04, 2025
LATEST

Thank you, it is back to normal now. Would you kindly delete my post? Thank you.

 

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