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Ami24800123p6hj
Participant
June 9, 2022
Answered

E-Sign link runs out of time

  • June 9, 2022
  • 1 reply
  • 1546 views

I use e-sign to get quote approvals - they go through three people and the third person takes a while and then the link has run out and the whole thing needs to start again. Can I extend the time frame before the link runs out?

This topic has been closed for replies.
Correct answer S_S

Hello Ami,

 

I hope you are doing well. As per the above description, I understand that you want to add an extension to the e-sign approvals you send.

 

To get rid of the hassle, what you can do here is completely remove the deadline time for the signature so that it does not expire.

So, when adding in the signers, you also get an option whether you want to keep a deadline for completion or not. You can refer to the image for better understanding:

I hope this helps.

 

Thanks,

Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
June 9, 2022

Hello Ami,

 

I hope you are doing well. As per the above description, I understand that you want to add an extension to the e-sign approvals you send.

 

To get rid of the hassle, what you can do here is completely remove the deadline time for the signature so that it does not expire.

So, when adding in the signers, you also get an option whether you want to keep a deadline for completion or not. You can refer to the image for better understanding:

I hope this helps.

 

Thanks,

Souvik.

D
DHR Engineeri254348838jvb
Participant
July 28, 2022

I have the same issue and this option does not appear on my options.

here is a picture of what my customer sees. 

here is a picture of my options.

VERY FRUSTRATING

Meenakshi Negi
Meenakshi Negi
Legend
July 29, 2022

correct, i do not get that option

Joele Dupont
[Personal details removed by moderator: Please do not share your personal information on public platform]


Hi Joele,

 

 

Please confirm if you get this message when you open a document received for signature or on the document you sent for signature.

The screenshot shared above by Souvik shows the option provided in the Acrobat Sign Enterprise account.

We see you are using the Acrobat Pro DC subscription, which includes the Acrobat Sign individual service.

 

Thanks,

Meenakshi

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