E-signature also get authentication failed when using

[Hieu27598908b7dx]

Dear Negi

Dear Adobe Support Team,

I would like to share that we are currently facing an issue where e-signature authentication fails when using Adobe Acrobat. Despite our efforts—including deleting and recreating the license account in the Adobe Admin Console—the issue still persists.

• Affected Account ID: tung.ln@nsrp.com.vn
• Contract Number: [Contract ID: 8F9FAA5FA04DB9AF978A]

We would appreciate your assistance in resolving this matter as soon as possible.

Thank you for your support.

Best regards,

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out.  We are sorry for the trouble you are experiencing.

Adobe Acrobat Sign Authentication Error: access_denied error can occur while installing the Adobe Acrobat Sign package or when a user sends an agreement through the Acrobat Sign for Salesforce integration for the first time. This error indicates that the user lacks the necessary permissions for the action.

For more information, please check the steps shared in the help page https://adobe.ly/43VFcRC and see if that works. 

Let us know if you are referring to something else.

[Hieu27598908b7dx · Accepted solution]

Dear Almal

thank you for you support, I got helping from one guy via Virtual assistant, and issue was fixed. it might did something touch to user profile.

Best regards