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E-Signature Error Closes Adobe Acrobat

New Here ,
Mar 05, 2024 Mar 05, 2024

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I have a client who uses Adobe's E-Signature almost all the time, and lately whenever she tries to use this feature, an this error message appears. Closing this window results in the app closing immediately. 

 

So far I updated Adobe to the most recent version, deleted the cache and uninstalling and reinstalling the app.  The third method works until I close Adobe and open it again.  Any help would be greatly appreciated.

Adobe E-Sign Error Message.png

TOPICS
Crash or freeze , Modern Acrobat , PDF , PDF forms

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Adobe Employee ,
Mar 19, 2024 Mar 19, 2024

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Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20604 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/43oz7em and check.

 

Let us know how it goes.

 

~Amal

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New Here ,
Mar 19, 2024 Mar 19, 2024

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LATEST

The issue has been resolved. Disabling new Acrobat seems to be the fix.  2 weeks and counting with no issues.

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