E-signature options missing

New Here ,
Mar 29, 2022 Mar 29, 2022

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Hi Guys. Request e-signature option missing from adobe acrobat dc pro 64 bit. But it is available in old pc when logged in with the same licensed account where 32 bit adobe acrobat has been installed. Tried almost every possible fix but unable to see the request e-signature option in 64 bit adobe acrobat. Please help.

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Security digital signatures and esignatures

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Adobe Employee ,
Mar 29, 2022 Mar 29, 2022

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Hi Bishal

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Adobe Acrobat DC and the OS you are using? To check the version go to help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.

 

Also, try to repair the installation from the help menu (Win Only) and check

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also, try to create a new test user profile with full admin rights in Win or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

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New Here ,
Mar 30, 2022 Mar 30, 2022

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Hi Amal Greetings.

I have all the troubleshooting that you have mentioned and it's still not
working.

After installing the adobe creative cloud, i downloaded adobe acrobat which
is 64 bit. Do we

download 32 bit separately or is there any way to download 32 bit as
request e-signature comes

up in 32 bit on an old pc.

Regards, Bishal

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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Hi there

 

We are sorry to hear that.

 

Would you mind sharing a small video recording of the issue fr a better understanding? Also, try to request signatures via Document cloud and see if that is working for you https://acrobat.adobe.com/link/home/

 

You may also try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer, and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check if that works. 

 

Regards

Amal

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New Here ,
Apr 05, 2022 Apr 05, 2022

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Hi Amal Greetings. Following troubleshootings were done. Still Request
signature missing. Please advise me if you have any other fix.

Findings:

Ø User when logs into the previously used hp laptop and access acrobat-
can use the Request signature

Ø Old laptop has 32-bit version Adobe Acrobat DC

Ø When a user started using a newly imaged dell laptop and tried accessing
adobe – request signature option disappeared.

Ø Uninstalled and reinstalled both adobe acrobat dc and creative cloud and
tested- no options available

Ø Go to Help > Check for Updates.

Ø Also, go to View > Show/Hide > Navigation Panes > Signatures and see if
this brings up the signatures in the PDF file- no options available

Ø Tried installations from the admin login and tested-no options available

Ø Compared the acrobat settings with the user colleague who has options
available and tested- no options available

Ø User has the Request signature options from document cloud
https://acrobat.adobe.com/link/home/

Ø User has the latest version of acrobat 22.1.20085 installed.

*Ø **Restore the Acrobat Preferences folder (Windows)- still no options
available*

*Ø **changed the language to English- no options available*

Ø *Used *Acrobat cleaner tool
https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html,
reboot the computer, and reinstall the application using the link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check if
that works- still no options available.

Ø Managed to install the 32-bit adobe similar to old pc and tested- still
no options available

ØRemoved and reassigned the license and checked-still no options available


Thanks, Bishal

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Adobe Employee ,
Apr 06, 2022 Apr 06, 2022

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Hi there

 

We are sorry to hear that. Is this an IT-managed machine or a personal machine? If it's an IT-managed work machine, please get in touch with the IT at your end and see if that helps.

 

Regards

Amal

 

 

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New Here ,
Apr 06, 2022 Apr 06, 2022

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Hi Amal,

Thank you for your kind suggestion.It's a personal machine.As I have tried
all the fixes given by

you, the problem is not yet resolved. Please suggest the fix or is there
any server issue or it can't

be fixed?


Regards, Bishal

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Adobe Employee ,
Apr 07, 2022 Apr 07, 2022

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Hi there

 

We are sorry to hear that.

 

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation?

 

Also, please share a small video recording of the issue for a better understanding?

 

Regards

Amal

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New Here ,
Apr 12, 2022 Apr 12, 2022

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Hi Amal Greetings. Hi trust you are well 🙂

 

Please find the Adobe CC logs referencec which is already shared to adobe: AdobeLogs_20220413_054411_477-win-GS.zxp

Any questions please let me know.

 

Regards

 

 

 

 

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Adobe Employee ,
Apr 13, 2022 Apr 13, 2022

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Hi there

 

Thanks for sharing the logs.

 

We have new version of Adobe Acrobat/Reader DC 22.1.20117 (Win), 22.1.20112 (Mac), released, please try to update the application from the help menu > Check for Updates and reboot the computer once and see if that works for you.
You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
Jun 14, 2022 Jun 14, 2022

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Hi Amal. Hope you are doing well.

 

At our company we encounter the same issue with users whom using the Adobe Acrobat Pro DC (64-bit) version. I also followed the mentioned steps to fix this issue but non of the suggested steps are working. Even clean installation of Windows and downloading the most recent version from Adobe Acrobat Pro DC does not sole the issue.
The E-signature request function is missing

E-signature-request.JPG

Some users still have the option, but most of the users have lost the E-signature option.
I have just installed the 2022.001.20142 version and in this version the option is not there anymore.

Please let me know if there is a solution for this to fix it.
If Adobe decided to discontinue this functionality in the most recent version of Adobe Acrobat DC Pro then also let me know so that we can send out a clear answer to our users.

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Adobe Employee ,
Jun 15, 2022 Jun 15, 2022

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Hi there

 

We are sorry to hear that. This issue is already reported to our engineering team for the fix, Would it be possible to get Fiddler logs for the session when you signs in ? Launch Fiddler before launching Acrobat, so that we get all the calls Acrobat is making. 

 

Regards

Amal

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New Here ,
Aug 16, 2022 Aug 16, 2022

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is there a fix for the "Request Signature" missing? I am also having this issue and have tried everything I read in this article and many others. I can not request signatures in the desktop app but I can online. 

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Adobe Employee ,
9 hours ago 9 hours ago

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Hi there

 

Please share the fiddler logs as described above for more investigation and to look into the issue.

 

Regards

Amal

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