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A
AlexW0103
Participant
January 23, 2025
Question

E-signing services are temporarily unavailable. Please try again later.

  • January 23, 2025
  • 24 replies
  • 11940 views

I have been trying to request signatures using the app and web but I am receiving the same issue. 

 

My company revoke my access before but they gave it back now, which might be the issue. 

 

Is someone experiencing the same issue?

    24 replies

    Show previous replies
    O
    Olivia38773267dk7y
    Participant
    March 10, 2025

    E-signing services are unavailable for me at this time. 

    Meenakshi Negi
    Meenakshi Negi
    Legend
    March 20, 2025

    Hi Olivia38773267dk7y,

     

    Thank you for reaching out, and sorry about the delay in response.

     

    We have checked the account, it appears to be active and working fine.

    Let us know if you still need any help.

     

    Thanks,

    Meenakshi

    C
    charmaine_9321
    Participant
    March 6, 2025

    I am having the same problem.

    Meenakshi Negi
    Meenakshi Negi
    Legend
    March 6, 2025

    Hi charmaine_9321,

     

    Thank you for reaching out.

     

    We tried to check your account with the email address used here in the community. There is no active account under that email address. If you are using an alternate email address, please share it in a private message. It will help us to check your entitlement and share the correct information. You may share a private message using the envelope icon at the top right corner of this community page.
     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

    A
    agile_child1104
    Participant
    March 5, 2025

    Hello, the same problem for me. Still not working

    Meenakshi Negi
    Meenakshi Negi
    Legend
    March 5, 2025

    Hi agile_child1104,

     

    Thank you for reaching out. 

     

    We have checked your account with the email address used here in the community. It shows the account as inactive. 

    If you are using the account provided by your organization, please check with the IT team there.

     

    If you are using an alternate email address, share it in a private message. You may send a private message using the envelope icon at the top right corner of this community page. 

     

    Thanks,

    Meenakshi

    S
    Simon24863010xrfd
    Participant
    March 5, 2025

    I am having the same problem. Please help

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 24, 2025

    Hi @AlexW0103,

     

    Hope you are doing well. Sorry for the trouble. 

     

    We were experiencing server issues when you posted this in the community. 

     

    Would you mind updating the app to the latest version (2024.005.2039x) and let us know if the issue is fixed now?

     

    Also, you can check the server status from here: https://adobe.ly/4h8OMEG


    -Souvik

      S
      Simon24863010xrfd
      Participant
      March 5, 2025

      I am having the same problem. Help

      T
      tomas_4925
      Participant
      April 1, 2025

      Hello,
      I am having the same issue account was relogged in, installation repaires were done, 
      license removed and assigned, user roles were changed around, cache cleared, device adobe password manager was alo cleared no difference still experiancing the same issue. 

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