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A
AlexW0103
Participant
January 23, 2025
Question

E-signing services are temporarily unavailable. Please try again later.

  • January 23, 2025
  • 24 replies
  • 11840 views

I have been trying to request signatures using the app and web but I am receiving the same issue. 

 

My company revoke my access before but they gave it back now, which might be the issue. 

 

Is someone experiencing the same issue?

    24 replies

    S
    susana_1756
    Participant
    August 27, 2025

    I'm getting that same message. I've tried all the suggestions listed and nothing works. If anyone got it to work, what was the solution?

     

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 29, 2025

    Hi @susana_1756,

     

    Hope you are doing well. Sorry for the trouble with using the Acrobat Sign services.

     

    I checked your account registered here on the community, and couldn't find any active subscription with us.

     

    If you are using an organization account to access the services, I recommend contacting your IT team to have it checked or raising a request with our Sign Solutions team.

     

    If not, please share a screen recording of what you see when trying to use the feature, and also indicate whether you are using the desktop application or the web portal.

    If you are using the desktop application, please ensure you are on the latest version (25.1.20643) for the best experience.

     

    You can also keep a tab on our servers here: https://adobe.ly/4n4alJd

     

    Look forward to hearing from you.


    Regards,
    Souvik.

    A
    APT33632820whbs
    Participant
    August 27, 2025

    Same issue: E-Signatur-Dienste sind vorübergehend nicht verfügbar. Versuche es später erneut. 

     

    Could you please help asap? 

    S
    sergii_9807
    Participant
    July 29, 2025

    I have the same issue with e-sign access 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 1, 2025

    Hi @sergii_9807,

     

    Hope you are doing well. Sorry for the trouble with using e-signature services.

     

    As checked on https://adobe.ly/4mIzhGb we were experiencing issues with the E-sign services during the time you posted the query.

     

    Please give it a try again and let us know if it works for you.


    Regards,
    Souvik.

    N
    Nish5C26
    Participant
    July 23, 2025

    Same issue, talked with support still facing the same issue nothing helped 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 29, 2025

    Hi @Nish5C26,

     

    Hope you are doing well. Sorry for your experience with using Acrobat Sign services.

     

    We were experiencing server issues at the time you posted your query on the community.

     

    The servers are up and running now. Would you mind giving it another try and letting us know if it works for you?

     

    Let us know how it goes.


    Regards,
    Souvik.

    A
    alejandro_5544
    Participant
    July 16, 2025

    I guess they won't fix this issue, gonna have to go get docusign?

     

    A
    amber_5992
    Participant
    July 1, 2025

    I am having the same issue where it won't let me request an e signauture!

    A
    Anand.Yamarthi
    Participant
    June 25, 2025

    I'm having the same issue, My account is enterprise account.

      A
      Anand_Yamarthi
      Participant
      June 24, 2025

      I'm experiencing the same issue. Has this problem been resolved?

        R
        riker_9747
        Participant
        May 1, 2025

        Same Issue here

          E
          em_4448
          Participant
          April 28, 2025

          Experiecing the same issue here. Anyone got a solution?

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