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Participant
April 17, 2023
Question

Early termination fee

  • April 17, 2023
  • 2 replies
  • 867 views

Buyer beware! I no longer require this service and it's $100+ to cancel. [Expletive deleted by a moderator]

 

[subject modified by a moderator, was expletive]

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2 replies

Abambo
Community Expert
Community Expert
September 19, 2023
quote

I got stuck in this too. $109 to cancel a service that I tried, and paid $19 for the first month. Ok, it did agree to pay $19 for the first month, but I didn't see the $109 cancellation fee coming. I will never use an Adobe product again in the future. It is a shame because some of their products are great, but this these fees are ridiculous. 


By @Marc32392905t6t2


These fees are half of the remaining due for the year. You promised to take an annual subscription. Early termination fees are not due for a more expensive monthly subscription. That's it. And it's in the terms and conditions, you agreed upon, when you took the subscription.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
April 17, 2023

All this is clearly stated in the terms and conditions, that you explicitly accept when you take a subscription. You also get sent this by e-mail when you take a subscription.

 

As a side note: It's not $100+ to cancel, but as you took an annual plan, and you do not keep your promise to stay subscribed for a year, Adobe charges you half of the remaining due for early cancellation.

ABAMBO | Hard- and Software Engineer | Photographer