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Jorge27394990biga
Participant
April 9, 2024
Question

Edit PDF Error Message

  • April 9, 2024
  • 1 reply
  • 232 views

I'm trying to edit a PDF but I keep getting this weird error message. The app updated earlier this morning. Is this a known issue for the latest update?

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 16, 2024

    Hi there 
     
    Hope you are doing well and sorry to hear that
     
    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
     
    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.
     
    Also try to repair the installation from the help menu (Win Only) and see if that works.
     
    Please try to reset the Acrobat preferences as described here https://adobe.ly/3U476Vm and see if that works.

     

    ~Amal

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