Edit PDF issue using Adobe Acrobate DC Pro

[Imad23351773nqgp]

Hi,

I have purchased Abobe Acrobate DC Pro subscription yesterday, and have downloaded the desktop app and made Acrobate DC as the default controlling App.

Yet, when I go to Edit PDF section I get a Pop-Up message that says:" More tool components are being installed. We'll let you know when you can use the tool".

This is still the case since yesterday (more that 34 hrs). 

Note: I am still on the Free 7 days trial period, but as I mentioned I have already subscribed o the service.

Can anyone help and advise how to resolve this issue?

Below is a screenshot of the Pop-up message

[kglad]

<moved from download&install>

[Cristina23353759th86]

me too! In computer I am told I have Acrobat DC pro, and in my Acrobat accont I am said I have no plan, furthermore, I noticed in my bank account a payment to Adobe!

[Cristina23353759th86]

 

 

[Imad23351773nqgp]

Thank you Cristina for sharing your feedback. Probably we should contact Adobe Support. If they don't resolve this probably we should file a compaint for a Fraud transaction

[kglad]

@Cristina23353759th86 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

[Dave Creamer of IDEAS]

I got that warning on one of my laptops, but it only took about 5 minutes. 

I would try uninstalling and reinstalling from scratch. 

Here is a download link:

https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html

[Officers30054125ta15]

Same