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NikkiUSU
Participant
September 26, 2022
Answered

Edit PDF tool Missing

  • September 26, 2022
  • 4 replies
  • 99616 views

I'm using Adobe Acrobat through a Creative Cloud subscription. None of my PDFs have the Edit PDF option anymore. Even when I create a PDF on my computer from a Word document, the option is missing. I only have the options to comment, fill and sign, export, create, share, stamp, measure, and certificates.

    Correct answer S_S

    Hi @Daniel359060725p0g,

     

    Thank you for writing in!

     

    We would suggest installing Acrobat from here: Install Acrobat | Adobe Creative Cloud

     

    Once installed, the full application version should be ready to use and auto-update as and when available.

     

    Hope this helps.

     

    -Souvik

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    4 replies

    G
    Grant32651028tc4g
    Participant
    May 10, 2024

    Same here. I can't remember the last time I was able to seamlessly provision Acrobat Pro for a user. There's always some issue. This is the latest one - the user has no ability to edit, despite a couple of reboots, a valid Acrobat license, signed in, rights to edit the document, etc... This is just the norm. The only process I've found is to keep uninstalling and reinstalling until it decides it's happy.

      D
      Daniel359060725p0g
      Participant
      March 6, 2024

      Hello,

       

      I just had the same issue happen with one of my users. Installed the "Acrobat" from Creative Cloud. The app says its fully licensed and up to date. However, I had to go to: Home - Help - Install Premium Features.

       

      The install took almost 10 minutes. Your installer is not functining correctly. Extra steps like this make production go way down. Please fix this.

        S_S
        Community Manager
        S_SCommunity ManagerCorrect answer
        Community Manager
        March 8, 2024

        Hi @Daniel359060725p0g,

         

        Thank you for writing in!

         

        We would suggest installing Acrobat from here: Install Acrobat | Adobe Creative Cloud

         

        Once installed, the full application version should be ready to use and auto-update as and when available.

         

        Hope this helps.

         

        -Souvik

         

        Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

        K
        Kim300442382yvm
        Participant
        April 12, 2024

        I'm having the same issue.  I've tried the link through Creative Cloud but it just keeps showing Acrobat Reader with no edit options like I had previously.  I don't see a spot to install Premium Features like the user Daniel above suggested.  

        T
        Test Screen Name
        Legend
        September 26, 2022

        This isn't an option that PDFs have. It's an option that apps have. It sounds as if your copy of Acrobat has lost its license, and reverted to being the free Acrobat Reader instead. I don't have a solution, unfortunately.

        N
        NikkiUSUAuthor
        Participant
        September 26, 2022

        I guess the question is poorly written. What I mean when I say PDFs don't have the option, it's that when I open a PDF in Adobe Acrobat the option to edit PDF is not there. My license hasn't expired. Thanks for offering your help. 

          AkanchhaS8194121
          AkanchhaS8194121
          Legend
          August 18, 2023

          Hi, thank you for the explanation. I've already manually installed Acrobat Pro from the library S.S. provided. I'd keep that in mind if I face further bugs in the future. And the dev team should keep that issue in mind too. I genuinely thought for about an year that Acrobat Pro features were no longer included in the Acrobat, provided with CC subscription, until I faced that thread and looked further into the matter. I had to switch my working machine and install all the apps anew. Probably the CC version I downloaded then was faulty. I don't use the edit function in Acrobat that much, but it sure was frustrating to think I was stripped from functions a previous version had.


          @zoritsap, sorry to hear about your unpleasant experience. 

          Lets us know if there's anything else we can help you further. 

           

          ~Akanchha

          Susie Ray-Parker
          Susie Ray-Parker
          Participant
          September 26, 2022

          Me Too !

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