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brettb22621128
Known Participant
October 24, 2017
Answered

Emailing from within Acrobat Pro DC

  • October 24, 2017
  • 9 replies
  • 41646 views

After one of the recent updates, we lost our ability to send pdf files via email from within Acrobat.  We are using the Microsoft Outlook client for email and when we click the envelope icon on the Acrobat toolbar, nothing happens. 

Any thoughts?

This topic has been closed for replies.
Correct answer robkassab

That is most likely true.  But Microsoft is not going fix Acrobat.  And when the OS changes, the applications need to follow suit,

Users need Adobe to work on a solution, not point fingers.  Because we are obviously stuck in the middle.

Thank you.


Found a solution:  Open Programs and Features and select the Repair option for Microsoft Office.  Run the repair and restart.  The email feature in Acrobat will now work.

9 replies

C
CINDY6C13
Participant
October 13, 2020

None of the published solutions have worked for me or my clients. Using Outlook 2019 and the latest Adobe Reader DC, which doesn't have an update button.  Any further suggestions would be appreciated.

 

Thanks

davidn21034263
davidn21034263
Participant
February 13, 2018

ii use a roadrunner.com account and it wont connect to server when I try to email fro Adobe Acrobat.  Please help.  I tried to set up as other email and nothing helps.  Im using windows 10 email program to read/send emails on this particular workstation.

AnandSri
AnandSri
Legend
April 23, 2018

Hi Davidn,

Sorry for the delayed response and inconvenience caused. Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates and see if this makes any difference.

You may also refer to Attach to email option is not working | Acrobat DC, Acrobat Reader DC

Try Adding/Editing the current Email account added once, to edit/add a new webmail, please refer to Sharing PDFs

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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championone
Participant
November 17, 2017

This solution didn't work for me.  We repaired office and it is still the same issue.  Can you say if you did the quick repair or online repair of Office?

R
robkassab
Participant
November 17, 2017

I have Office 2013 installed on my C-drive (not Office Online).

R
robkassab
Participant
November 17, 2017

Office is also installed on my hard drive.  When I repair I have 2 options though, quick repair or online repair.  I am running office 2016 and acrobat DC Pro (not reader), but the symptoms are the same.  If I click the email button within Acrobat I get a blue circle and nothing happens.


Here's what comes-up for me.  I selected the Repair.

tedk14200985
tedk14200985
Participant
October 27, 2017

I have the same issue on a bunch of machines now.   The common thread is that all of these computers have received the Windows 10 Fall Creators Update.  I have computers with this issue with both paid and reader versions from 2015-2017 with all the latest updates for each version.  Generally these computer are using Outlook 2010 or 2013 connected to Exchange.

It seems to be pretty clearly related to the update, so hopefully Microsoft or Adobe will come out with a solution to fix the problem soon.  Or, perhaps this will go the more usual "head in the sand" route where this issue is not acknowledged to exist, or if it is, then it is blamed on the other party (MS blames Adobe and Adobe blames MS, meanwhile the issue goes nowhere).

Adobe Acrobat has already grown radically overpriced in the last couple years.  The pricing and this new issue really has me looking hard at moving our 300 computers to a competitor. nottheonlygameintown​

AnandSri
AnandSri
Legend
October 27, 2017

Hello Tedk,

We apologize for the inconvenience caused, we are trying to replicate the issue at our end, and trying to find the solution . If you want you can report the issue directly through Feature Request/Bug Report Form  Link: http://www.adobe.com/products/wishform.html

Regards,

Anand Sri.

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brettb22621128Author
Known Participant
October 27, 2017

I am on the same page as Tedk.  After the feature update, none of our workstations can email from within Acrobat Pro DC. As you suggested, I did a full uninstall and a re-install, and still the same problem.  I click on the send email envelope, and it thinks for a moment, and then nothing happens.

Please help.

AnandSri
AnandSri
Legend
October 27, 2017

Hello Brett,

Please uninstall and reinstall the Acrobat and check.

Let us know how it goes.

Regards,

Anand Sri.

AnandSri
AnandSri
Legend
October 24, 2017

The screenshot shows that the version of Adobe Acrobat Pro DC 2015 Classic Version 2015.006.30355. the last update

And Acrobat Pro DC is a 32-bit application that can run and has been tested on 64-bit versions of Microsoft operating system.

You may also refer to Adobe 64-bit support

Regards,

Anand Sri.

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brettb22621128Author
Known Participant
October 24, 2017

I applied the 32-bit Registry update from October of 2016, but that is not resolving my issue.  When I click on the email icon inside of Adobe Acrobat Pro DC, I get the little spinning blue circle for a moment and then it goes away.

The resolution from the links you provided does not seem to be a resolution for our issue.

Thank you,

Brett

AnandSri
AnandSri
Legend
October 24, 2017

Hi Brett,

To check the dot version installed  of Acrobat, navigate to Help>About Adobe Acrobat Pro DC, and you can also refer to Identify the product and its version for Acrobat and Reader DC Link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

If you want to check the released versions according to date, refer to Overview — Acrobat and Adobe Reader Release Notes  Link: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html and can download the latest version accordingly.

Please share the dot version of Acrobat installed.

Anand Sri.

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brettb22621128Author
Known Participant
October 24, 2017

Thank you.  I know that I am using Adobe Acrobat Pro DC, but the Help >> About screen does not tell me the bit version (32 or 64).  Can you tell from this screenshot, which bit I am running?

AnandSri
AnandSri
Legend
October 24, 2017

Hello Brettb,

We apologize for the inconvenience caused to you. As per the description above, you are not able to send PDF files via email function in Acrobat Pro DC, Is that correct?

Please refer to the following links which discuss  the similar issue and try the steps from the link

Why can't I send pdf as an attachment to an  email in Adobe Acrobat Reader DC from the program using Outlook?

Reader DC "send file as e-mail attachment" button not working: Outlook 2016

You may also refer to Sharing PDFs Link: https://helpx.adobe.com/acrobat/using/sharing-pdfs.html

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

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brettb22621128Author
Known Participant
October 24, 2017

Thank you.  When I click on either of those links, they to take me back to this discussion, rather than some other discussion.

Brett

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brettb22621128Author
Known Participant
October 24, 2017

I see that this same issue created lots of attention a year ago.  In the thread, there is talk that a patch was coming out to resolve the issue.  But I will still go through the recommended process.  I am running Win 10 64-bit, but how do I know which version 32 or 64) of Adobe Pro DC I am running?  I don't see it in the Help>About screen.

Thanks again,

Brett

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