Embedded font error opening PDF

Forum|Forum|6 years ago
August 14, 2019
12 replies
15387 views

I get the attached embedded font extraction error opening PDF documents. I have Acrobat DC 2019-012-20036. This error just started yesterday, apparently coinciding with this update. All files I've tried so far were generated in MadCap Flare with fonts embedded. Files I could view prior to this update now generate this error. So do newly generated files. My colleagues with Reader can view the files without this error (but I don't know their Reader versions). The font is a company-specific font which had no issues prior to yesterday. I did the usual reboot, reinstall Acrobat and the font. No luck.

General troubleshooting

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ls_rbls

Community Expert

Hello,

I just noticed you version Acrobat DC 2019-012-20036, There was the an update to that version announced just yesterday in this forums.

May be it would also be convenient to force an update in your other applications to include the operating system.

And see if through their support web sites they have new release notes with changes changes

M

marks22690129Author

Inspiring

All software, Adobe or otherwise, is up to date. This worked fine on 8/12 and failed on 8/13 after Adobe updates so no other software is involved but Adobe.

No updates show for Acrobat beyond 2019-012-20036 at this time

Dov Isaacs

Legend

We are aware of an issue by which PDF files produced by MadCap Flare don't properly embed their fonts and that the most recent update to Acrobat/Reader is not accepting such mal-embedded fonts.

It is possible to fix such PDF files from within Acrobat Pro DC by using the Fix potential font problems profile in Preflight. However, I am alerting the Acrobat development team of the issue and we'll see what we can do to make Acrobat more forgiving of bogus PDF (or at least as forgiving as the last update).

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

M

marks22690129Author

Inspiring

This only seems to happen with files from Flare, even ones that were fine last week. Instead of the company fonts displayed, there is either MS San Serif characters or blank space.

Files generated from Framemaker don't have the issue,

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