Embedded image disappears from pdf when opened in Chrome Browser

New Here ,
Mar 24, 2022 Mar 24, 2022

Copy link to clipboard

Copied

Hello there, 

 

After designing a document in InDesign and then exporting to a pdf, I found that when the document was opened in my Chrome browser one of the images disappears. I opened it in all of the other 'popular' browsers (Safari, Firefox, Explorer etc) and it showed up. 

 

First I tried clearing my browser cache in Chrome and that didn't do anything. I also made sure that Chrome was just opening the pdf and not downloading it in my saved settings (that was set to viewing already). After resetting the Chrome browser settings the image did appear. I understand that deeply nested images can sometimes not display in Chrome because of the users settings. However, I would like to make sure that website viewers (using Chrome) can access this resource with the image without having to make any adjustments to their Chrome settings. 

 

What ended up happening was the page was recreated in a separate InDesign document with a new image and then combined in Acorbat with the rest of the original document. Then it was viewable in all browsers

 

So, any advice... if there is a pdf setting or even something in InDesign that can be done to avoid this situation? Or any ideas why this could have occured? Could it have been something to do with the image and if so what?

TOPICS
Create PDFs , Edit and convert PDFs , General troubleshooting , How to , Standards and accessibility

Views

104

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 25, 2022 Mar 25, 2022

Copy link to clipboard

Copied

Hi,

 

As Chrome uses its own viewer to display PDF files, you are relying that they are implementing the PDF spec as expected and that the PDF file you create is to spec. There is also the possibility that different applications implement and make different decisions based on the same spec.

 

So there is no guarentee that all PDF viewers will always show your PDF exactly as you expect. This is why there are a number of PDF files that I have seen that start with "This File is best viewed in Adobe Acrobat/Reader" or similar sentiments.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 29, 2022 Mar 29, 2022

Copy link to clipboard

Copied

Hi,
Thanks for reporting it. This doesnt look like an Acrobat issue. This is a Chrome browser bug if this PDF is rendering fine in other browsers and PDF viewing applications like Adobe Acrobat/Reader. Please confirm if PDF renders corerctly in Adobe Acrobat/Reader or in IE.

 

Thanks,

-amboo

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 29, 2022 Mar 29, 2022

Copy link to clipboard

Copied

Chrome is updated constantly, so it might be that your change didn't fix it, but instead a new version of Chrome arrived with a fix. If, however, an old file is still shown without the graphic, please report it to Google.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 29, 2022 Mar 29, 2022

Copy link to clipboard

Copied

Yes, when I posted the new document and the new image appeared, I tested the old document immediately after that and the image was missing still.

 

Thanks for your input. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 29, 2022 Mar 29, 2022

Copy link to clipboard

Copied

LATEST

Chrome is a spyware, not a PDF reader.

😉

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines